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Tourism Talk - February 2018
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In this edition...
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Tourism Technology:
Membership:
Upcoming Events
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News & Updates:
Finance:
Training & Programs
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 Tourism Technology |
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Warning To Facebook Users and Page Admins
Please be aware of a recent scam going around Facebook. You may receive a message saying "Is this you?" accompanied by a video link. DO NOT click the link. If you do, malicious software could be downloaded and installed on your phone, computer, or other device. The virus will then send itself to your friends who will see YOU as the trusted sender. They could then open the message, which would infect them and their contact list, and so on, and so on.
If you receive this message, delete it right away.
As with any electronic communication, be it email, Facebook message, or something else, follow these guidelines to keep yourself safe:
- Make sure your anti-virus software and firewall are working and up-to-date. (Do this now. For your android phone, check out Avast Mobile Security in the Google Play store if you don't already have anti-virus/malware software installed.)
- If you don't recognise the sender, do not click any attachments or links.
- Never respond to the sender of a scam message.
- If the message is from someone you know but looks even a little strange, first verify it came from that person. If they say it didn't, they may have been compromised.
Please share these safety pointers with your friends!
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Don't miss our March series of webinars -- Highly educational and worth your time investment!
FREE for TIANB members and only $25 for non-members. 
March 7
- Drones and Tourism: What You Need To Know
March 21
- Create Your Brand and Generate Leads through LinkedIn
March 28
- How to Setup Successful LinkedIn Ad Campaigns
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Membership
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Passport to NB Program
Enjoy Member to Member Discounts!
We are preparing our passport program for the 2018 season. The passport program offers member to member discounts to TIANB members and all of their employees. This, not only promotes businesses among our membership, but, it is also a reward to the hard working employees of our businesses.
If you would like to take advantage of the Member to Member Passport program, please contact Sonya Main at
info@tianb.com or call 506-458-5646 by
April
30, 2018.
**Please Note** - The 2017-2018 New Brunswick Passport cards that were sent out last year are still valid for 2018 -
discount code - AITNB617618.
** All participants in the passport program will be accepting the card below for the 2018 tourism season. **
Please contact Sonya Main @
info@tianb.com
if you need passport cards sent to you.
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| New Members |
Credit and Debit Card Processing
Your TIANB membership now guarantees you the lowest credit card processing rates in Canada - brought to you by Canada First.
This is what you'll get:
- More than just great rates and service you get your own dedicated personal representative. So if you need help - you get it - right away!
- You are NEVER locked in - cancel anytime - no penalty
- Best processing rates guaranteed - Canada First will match/beat any other written offer
- Rock bottom rates for your state of the art processing terminal
- Lifetime warranty on your terminal
- No hidden fees
- No locked in contract
Canada FIrst offers processing targeted to the tourism and hospitality industry.
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Three different mobile terminals
that work with almost all Restaurant Management Systems
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VAR sheets that work with almost all Hotel Front Desk Applications (no matter what chain or gateway you use), ask us how you can save money and get better service.
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Taxi drivers and their companies find our mobile devices save them time and money. Whether it's the convenient size of our Mobile Pay Plus device which works with your smart phone and can easily fit into your pocket, or our VX680 3G robust and dedicated mobile terminal, we have the terminal you need.
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Our Business Line online portal allows you to analyze your payment processing with an easy-to-use suite of online tools, gaining greater insight to quickly and effectively manage your electronic transactions. You can even get daily transaction reports sent to your phone.
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All our terminals come with a lifetime warranty. We have technicians in Moncton and Fredericton with four hour service for those within 100 kms and overnight service for all others.
Contact your dedicated Account Representative, Michael Kay at 888.616.6967.
Find out exactly how much you can save - right to the penny! No obligation whatsoever.
Contact
Michael Kay
888-616-6967
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The Anchorage Provincial Park and Campground is planning for a bright future! The Provincial Park has been known for its' panoramic views and array of opportunities for travellers. The Anchorage team will now be focusing on the Historic, Authentic and Unique potential of the Anchorage House. (Currently the Campground Office)
Did you know? The Anchorage House was originally built on 1909! AND! The Banquet & Reception addition on the back of the house was originally the horse stables!
The Boys and Girls Club of Grand Manan is currently updating the Anchorage's Marketing approach and plan for the future!
Follow us on Facebook, Instagram and Trip Advisor to join us on our new Journey!
 Facebook - @AnchorageCamping
Instagram - anchoragepark
 Trip Advisor - The Anchorage Provincial Park & Campground
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Welcome!
East Coast Trades College
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Upcoming Events
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Please note
date change for the TIANB AGM!
Now being held on May 31, 2018
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News/Updates
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Canada Shared February 27 and 28, 2018
The Atlantic Canada Agreement on Tourism (ACAT) will partne
r with Destination Canadain the upcoming Canada Shared event at Canada House in Trafalgar Square, London, England.
Canada Shared is a biennial event, connecting up to 32
Canadian Signature Experiences
(CSEs) with UK tour operators and UK trade media, plus German, Dutch and French trade contacts. The event will take place February 27 and 28, 2018, and will include several small events over two days:
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| Finance |
Benefits to keeping organized records
Bookkeeping and accounting are part of running any business. Good records can help you plan for decisions that will affect the future of your business. The more organized your records are, the more you can get from them.
Organized records can help:
- Track and compare past and present financial positions
- Plan and forecast future financial positions
- Provide information to make good business decisions
- Satisfy reporting obligations, notably to the Canada Revenue Agency
- Save time and energy if your business gets audited
Income records
Keep track of the gross income your business earns.
Gross income is your total income before you deduct the any expenses, including those associated with the goods sold.
Your income records should show all the following information concerning your income:
- the amount and date received;
- the source of the income.
Record the income whether you received cash, property, or services.
Support all income entries with original documents. Original documents include:
- sales invoices;
- cash register tapes;
- receipts
- bank deposit slips
- fee statements; and
- contracts.
Always get receipts or other vouchers when you buy something for your business.
The receipt or other voucher should show:
- the date of the purchase;
- the name and address of the seller or supplier;
- the name and address of the buyer; and
- a full description of the goods or services; and
- the vendor's business number if they are a GST/HST registrant.
Make sure the seller or supplier describes the goods or services on the receipt. However, sometimes that is not possible, as with a cash register tape. In such a case, you should write a description of the goods or services on the receipt or other voucher, or in your expense journal.
It is also possible that a seller or supplier may not provide you with a receipt. In such a case, write the name and address of the seller or supplier, the amount paid for the goods or services, the date you made the payment and the details of the transaction in your expense journal.
emerit's Business Builders is an exceptional business-in-a-box start-up kit. The modules will walk you step-by-step through all the business processes and tasks needed to setup a smooth operation. The emerit Business Builders CD-ROM is divided into 6 sperate modules: Business Planning, Financial Managment, Human Resource Management, Sales and Service and Managing Operations.
http://emerit.ca/product/BBS-CDROM-B-E/en
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Providing Quality Service/Professionalism Online module
Frontline employees are the face of every tourism and hospitality business, and the service they provide to guests can be the difference between good or great customer experiences. Their performance may determine whether a guest will return and pass on positive reviews and referrals to others, or leave disappointed and generate bad publicity for the business.
Designed for training frontline tourism and hospitality employees, the new online learning module from emerit,
Providing Quality Service
, is perfect training for new hires and is a great refresher for experienced frontline staff.
The online learning module is made up of five major sections:
- Getting Started: includes an introduction to the module and learning objectives.
- Making a Great Impression: includes sections on Choosing a Winning Attitude, Maintaining a Professional Appearance, Communicating Clearly, Using Telephone Etiquette, Using Email Etiquette
- Building Positive Relationships: includes sections on Working with Others, Ensuring Customer Satisfaction, Responding to Customer Concerns, Dealing with Challenging Situations, Protecting Privacy
- Managing Yourself and Your Work: includes sections on Following Policies and Procedures, Complying with Legislation, Managing Your Time, Adapting to Change, Keeping Up to Date, Increasing Your Tourism Knowledge, Operating Office Equipment
- Checking Your Learning: includes exercises and review questions on all of the material covered in the online learning.
Make sure that your business makes a great first impression and exceeds guests' expectations by training frontline staff to deliver exceptional customer service and present a consistently professional image to guests.
For more information on emerit training and certification programs, visit
emerit.ca
or call 1.800.668 5313 to speak to an emerit Training Solutions specialist today.
Did you know emerit certification programs are eligible for Canada-NB Job Grant?
Please click
here
for more information.
Congratulations to Michelle Hutchison on completing the Front Desk emerit certification.
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