An underlying theme of our audit findings was that Planning's focus on customer service is to do what it takes to make the customer standing in front of them happy. Planning must address its customer service needs more systematically. That means evaluating program performance to understand the root causes for not meeting established performance goals and for long customer wait times, and ensuring that customers are assessed fees accurately, consistently, and equitably.
Our audits are a catalyst for improving City government; how has the City changed because of our audits? Here's a snapshot of progress made.
Audits in Progress
Code Enforcement Unit
Does the Code Enforcement Unit have the resources and practices needed to enforce City codes? We are assessing staffing levels, case management data systems, policies and procedures.
Why this audit? We identified workload capacity as an immediate threat to the City's operations and strategic planning in our fiscal year 2018 Audit Plan, and plan additional audits to evaluate the City's ability to provide expected and critical services to the Berkeley community.
Easy Does It
Is Easy Does It, a nonprofit providing emergency services for disabled Berkeley residents, in compliance with City contract requirements and are they using Measure E and Measure B funds as intended by taxpayers?
Why this audit? We added audits of community agencies to our fiscal year 2017 Audit Plan. Easy Does It was selected because it received one of the largest amounts of City funding for community agencies in fiscal year 2017.
City-Issued Credit Card Use
Follow Up Audit of Public Works Equipment Replacement Fund
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The City Auditor's Report on Results shows how our audits and city staff actions made a difference. Click on the pictures on page two of the four page report to read the full audit reports.
Hear the City Auditor's October 17, 2017 presentation of the report to Council here.
Ask us a question - send us advice
Thank you for your continued support for our work to help Berkeley deliver services in a more efficient, effective, and equitable way. Please contact me at
[email protected] or at 981-6750 with your questions or comments. I'm always happy to hear from folks who want to get more involved. I look forward to hearing from you.
Sincerely,
Ann-Marie Hogan, City Auditor City of Berkeley Auditor's Office
