The Franklin Johnston Group was selected to assume management, effective, February 16, of Villa Terrace Apartments located in Norfolk, Virginia. The 82-unit, affordable community offers two bedroom apartments that are full of modern features. Please welcome the new Community Manager, Renaye Freeman. 

High fives to our team members at Summer House Apartments in Virginia Beach for their outstanding customer service. A resident recently sent in a review and said, "I have rented over 7 different apartments in my time and Summer House Apartments is the best. From the office personnel, the gym, the pool, the clubhouse and parking you can NOT beat the service, price and definitely can't beat the location! Many places claim they have a community, and many are not true. Summer House has a true community feel and experience. Location - you have the entire oceanfront at your doorstep. From the beach, the shops, restaurants, and local business - all are within walking distance. Although a beach bike is ideal. They even have special bike parking indoors! Last - all apartments are in tip-top shape. I have been in every style here and all are a great deal. I would easily recommend this place to anyone looking for a great place to live." 

What holiday has red, pink, and chocolate all over? Valentine's Day, of course! While February 14th may strike most of us as a day for romantic love, it's also an opportunity to get creative and show your residents how much you appreciate them. The team at North Oaks Landing took the opportunity to show their residents some love on Valentine's Day by hosting a morning breakfast with delicious donuts and coffee. 

At The Franklin Johnston Group, we strive to be our best. This means improvement is always an opportunity; no matter how much success has come our way. On May 1, 2017 TFJG Marketing department kicked off an online reputation management initiative called "Strive For Five". The Goal: Generate reviews and recognize our highly rated communities and award team members with the Strive For Five Award.  Online Reputation Management is important because 93% of today's renters have made a purchase decision based on the communities ratings/reviews. Strong ratings heavily influence their interest in touring a property. The resident experiences show case our loyalty and advocacy for our great reputation.  Congratulations to the teams below for this month's Strive For Five Award:

• Tanglewood Lake - 4.5 Rating (69 Reviews)
• The Summer House - 4.2 Rating (104 Reviews)
• Southern Pine - 4.2 Rating (60 Reviews)
• Spring Water - 4.2 Rating (205 Reviews)
• River House - 4.1 Rating (189 Reviews)

The team at River House Apartments in Norfolk recently launched their brand new personalized River House Mobile App. The RH app is available for residents at both the App Store and Google Play. Developed by Mobile Doorman, the app helps further engage community residents and enhance their living experience.  Through the app, residents will be able to receive  package notifications, post on the community bulletin board, place maintenance requests, pay rent, surveys, reservations and so much more!