Jan 18 &19
You’ll learn ...
  • How to handle the toughest questions with finesse and polish
  • Techniques for maintaining your composure when you feel like losing your cool
  • How to think on your feet in meetings, interviews and impromptu presentations ... no more regrets over what you wish you´d said!
  • Diplomatic ways to deliver bad news without creating bad feelings
  • And much more!
Are you tired of being intimidated by high-pressure situations and difficult people? Learn how to handle touchy topics, problem people and sticky situations with finesse and skill in this two-day workshop. You´ll feel on top of challenging situations with new confidence in yourself and your abilities once you put this extensive collection of tips, secrets and skills to work.

Jan 22 - 24
How do you influence people who don’t work for you to get the results you need?
Whether you’re dealing with bosses, colleagues, staff members or senior management, the ability to win respect, influence people and cultivate cooperation is absolutely essential to career success. What’s more, in challenging economic times, the people with whom you interact in business can change on a moment’s notice. The ability to adapt quickly and work with anyone to achieve desired results is crucial—especially when you don’t have immediate authority to command their cooperation. At this seminar, you’ll focus on the key elements of influencing others when there is lack of authority—personal power, persuasion and negotiation. 
Learn how to influence people by building your power base using the Personal Power Model…understand exchange and reciprocity (the first steps in the influence process) …adapt behavior patterns that build credibility…persuade with a framework of discovery, preparation and dialogue…master the key components of negotiation. 
You’ll practice influencing techniques right from day one through the final activity on day three of this information-packed program—and enhance your learning with videos, exercises, assessment tools and group discussions. 
How You Will Benefit
  • Establish or regain credibility so you can begin to influence people
  • Effectively use your power base to persuade others
  • Understand the person you’re trying to influence—and persuade through give-and-take
  • Develop and grow relationships within your organization and beyond
  • Create a collaborative work environment for faster, better results
  • Let work styles and communication differences work for, not against, you
  • Successfully sell your ideas and implement change
  • Achieve trust and give-and-take relationships up, down and across the organization
  • Influence people while projecting self-confidence without being pushy
  • Adapt your style to the person or situation you’re dealing with
  • Identify various negotiating techniques that promote win-win outcomes

Jan 23
You’ll learn ...
  • The 3 rules of business writing you simply can´t afford to break
  • A 3-step approach for getting an immediate response to any written communication
  • How to overcome writer´s block once and for all!
  • How to unclutter your messages by eliminating unnecessary words and redundant expressions
  • And much more!
Find out just how easy it is to get started, organize your thoughts and present your messages in ways that achieve the positive results you want. Learn how to meet the challenge of "putting it in writing"—whether you´re writing letters, memos, proposals or other documents.

Jan 31
Learn how to make sense of complex financial reports and discover what they really mean with our financial statement analysis training — and no prior knowledge of finance or accounting is required
If you're a business professional who could benefit from a more thorough grasp of financial statements, this course is tailor-made for you!
You'll quickly master financial statement fundamentals and develop a comprehensive understanding of how they work, learn how to interpret them accurately, and discover how to use their information to make more effective, better-informed business decisions that have a positive impact on your organization's bottom line.
Here's just a sample of what you'll learn in our workshop:
  • How to decipher general accounting terminology and gain a clear understanding of the language of finance and accounting
  • Gain insights to vastly improve your working knowledge and interpretive ability for balance sheets, income statements, and cash flow statements
  • How to use your enhanced knowledge of financial statements to develop better budgeting, projection, and forecasting skills
  • Interpreting annual reports: how to translate their deluge of information into knowledge that can help you make informed decisions
  • How to better communicate with accountants, bankers, comptrollers, and other finance professionals
  • Using financial ratios to analyze trends, conduct industry comparisons, and predict financial problems before they become insurmountable

Feb 7
Get sales and use tax answers that keep your company legal and you out of hot water!
  • Receive tips and techniques that may save your organization thousands in penalties
  • Gain new insights into the most commonly misunderstood aspects of sales and use taxes
  • Learn the sales and use tax requirements in your state and all other jurisdictions where you have tax liability
  • Discover where to find the latest changes in sales and use tax laws that govern your industry
  • Be able to protect your company against audit surprises
  • Explore tax savings opportunities and exemptions you may not be aware of
  • Understand how e-trade is affected by sales and use tax
  • Find out how to streamline your record-keeping without putting your company at risk
  • And even more you'll put to use immediately on the job!
A CrashCourse for the
You earned your new supervisor position … this training will help you make the most of it!
In your previous position, you did a great job. Yet, you're smart enough to know the skills that made you a great team player won't necessarily make you a great supervisor. For any new supervisor, training is key to success in this role.
  • It's not enough to follow directions … now you must give directions about what gets done, when, and by whom.
  • It's not enough that your projects are accurate and on time … you have to help others keep their projects on track, and see that everyone works together.
  • It's not enough to focus only on your department … suddenly you're a member of the management team. Your new peers will expect you to have a broader perspective, including other departments.
  • It's not enough to keep yourself motivated … you have to be a coach, cheerleader, and "strong shoulder" to people who have bad days, conflicts with each other, and other demands that you might not be able to satisfy.