February 2018
ARNIE & ARLIN - THE FUTURE TOGETHER
 
Watch as Arnie and Arlin discuss their view of legacy and how the shared mission and values of ConnectWise and HTG helped lay the groundwork for this new partnership. The decades-long relationship and mutual respect between the two companies led to the decision to combine forces. With renewed focus on a wide open ecosystem and strong desire to help partners succeed, this video (11:45) shows how 'together, we can do more.'
WHAT TO EXPECT IN 2018
By Kevin Gibson, Director Transformational Services - HTG Liaison
 
We would like to thank everyone who attended the HTG Peer Group Meeting in Phoenix, Arizona. It was great connecting with you and discussing our shared vision for fostering partner success. If you weren't able to attend, you can view the Q1 session with Arnie and Arlin here (53:31).  Below are highlights from our last meeting and what you can expect in 2018!
 
Tier II Escalation
To speed up support resolution for HTG members, all new ticket requests will be automatically routed to Tier II support. In most cases, bypassing Tier I will reduce issue resolution time, just be sure to take a moment to do some basic troubleshooting and research prior to submitting a ticket.

Dedicated Senior Business Advisor
Our partner's success is extremely important to us. That's why ConnectWise is providing HTG members with a dedicated Senior Business Advisor. What does this mean for you?
  • One-on-one, comprehensive audit evaluation based on your current configuration
  • Guidance and set-up assistance for under-utilized or non-utilized functionality/modules
  • Access to ConnectWise-tested best practices to streamline & automate your process
To view the status of current program participants, click here . This list will be updated on a regular basis, so be sure to check back. 
 
Save On Nations Events
HTG members get exclusive discounts on ConnectWise Nations Events! Join us at IT Nation Europe in London for three days of collaboration, networking, and educational content. Use code ITNE18HTG to save £100!

Or, attend Automation Nation in Orlando, Florida, where you'll get three days of in-depth product training, hands-on labs, and inspiring keynotes! To save $100, use code AN18HTG.

We couldn't be happier to have HTG as part of the ConnectWise family! 2018 is going to be an exciting year and we're looking forward to your continued success.

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DIAGNOSING PROJECT PRACTICE PROFITABILITY
AND QUALITY PROBLEMS 
Confidential - Active HTG Members Only - February 2018
 
We'll get to Product-Centric and Project-Centric Solution Providers in a moment. First, though, we note that project practices within Managed Service Providers present several ironies:
  • One irony is that, up until the MSP is at about Operational Maturity Level© (OML) 3.8 or so, most MSPs reduce the projects practice to as small as possible, doing as few projects as possible - generally limited to on-boarding and remediation/standardization.
Yet, at about OML 3.8 or so, they suddenly realize that, now having a captive and controllable base of customers, one way to provide even higher value and drive revenue, is to ramp up the sale of products and projects to the Managed Services base.

  • The other irony is, regardless of whether the MSP is at low, middling or high profitability, most of the month to month and quarter to quarter variation in their profitability, is due not to how they run their MSP practice, but how they run their projects practice.
For these reasons, MSPs want to be able to fix project profitability and quality problems, the first step of which is to quickly and properly diagnose them.

For Product-Centric firms, the projects practice likewise often represents a low margin or even negative margin line of business, often justified solely by the related product resale gross profit it enables. Hence these firms also need to be able to diagnose the projects practice.

Lastly, the Project-Centric firm (whether infrastructure or applications projects) obviously have this need.
The methods described in this article are in use by small, medium and large, high-performing Solution Providers, in these Predominant Business Models©, worldwide.  
LOOKING AHEAD...
 
HTG - NORTH AMERICA  



April 30- May 4
HTG  empower| engage| UC | Vendors |   Register here

 
April 9-13
HTG  empower: Service|Sale s   |   Register here



 April 11
HTG  Service Summi Register here



HTG - APAC   



21-25  May
HTG empower | engage |  Register here



28 May-1 June 
 HTG empower: Service|  Register here


 
HTG - EMEA



14-18 May
HTG empower | engage |   Register here


PROSPECTIVE MEMBERS LIST
New and prospective members for HTG empower and HTG engage groups are now listed on the HTG HUB. As outlined in our Membership Agreement, HTG members at large have 48 hours following this email to communicate concerns to Connie Arentson.  

HTG is an international consulting, coaching and peer group organization that cultivates success by Igniting Transformation®
in business, life, leadership and legacy.  

Give us a call today!
(712) 579-1137