2-1-1 Monthly Report for November 2018
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During the month of November,
4,108
calls were handled by 2-1-1 Resource Specialists and
7,070
health, housing and human service referrals were provided. Of the unduplicated callers,
73%
are female,
28%
are single mothers with minor children, and
56%
reported they are living with disabilities. (These statistics exclude callers who opted to not provide demographic information during intake.)
For additional 2-1-1 stats for the month of November, go
here.
For 2-1-1 stats for the current fiscal year-to-date, go
here.
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Help for those affected by the Camp Fire
From November 15 – December 12, Eden I&R handled
397
overflow calls for Butte County 2-1-1 following the deadly Camp Fire.
We were honored to lend a hand during that emergency, and are proud of our membership in the 2-1-1 CA network that includes this type of reciprocal assistance during and after disasters.
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2018 Annual Report Released
As we look back on last year, our hearts fill with gratitude for our generous donors and compassionate volunteers who work tirelessly on behalf of Alameda County's most vulnerable residents.
Click here
to read our 2018 Annual Report which demonstrates how Eden I&R makes a difference in our community.
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An elderly Oakland woman called in crisis.
Her water service was shut-off, she had a 48-hour notice on her electric bill, and she was behind on her rent. The caller had trouble paying the bills after some unforeseen expenses. Her adult son had been helping with the household bills while he was living with her but had recently moved out. 2-1-1 provided the caller with referrals for Season of Sharing through Community Resources for Independent Living (CRIL), the Home Energy Assistance Program (HEAP), and to Catholic Charities of the East Bay for the Keep Oakland Housed Program.
For additional 2-1-1 call examples handled in November, go
here.
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"I
just got help on 2-1-1 and wanted to let you know
I really appreciate the service."
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Databases
Two programs were added to the Services Database this month for a total of
1,216
agencies and
3,114
programs.
Eden I&R recently assisted the cities of Dublin, Livermore, and Pleasanton with updating a pocket guide of health and human services resources serving the Tri-Valley. The revised resource guides will be available soon, in both English and Spanish.
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290
new units were added to the housing database in November for a total of
75,792
housing units.
Additionally, the
Housing Coordinator presented to over 50 Fremont landlords at the Fremont Family Resource Center on our housing listing services.
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In November, Eden I&R's websites received
33,710
page views and
5,859
sessions/visitors.
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Meetings & Presentations
In November, staff participated in
29
meetings, phone calls, and webinars with current and potential partners. Highlights included being selected as a finalist for the inaugural
IMPACT Diablo Valley grant and giving a presentation to a group of 100 families who each donated $1,000 to give collectively to a charity in the East Bay. As a runner-up, Eden I&R received a $4,000 community grant from the group.
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Non-Traditional Community Service Award for Alameda County
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Congratulations to our very own Judy Eliachar, for being awarded the Non-Traditional Community Service Award for Alameda County. The Office of HIV Care and Prevention presented this award to Judy, our AIDS Housing Information Project (AHIP) Coordinator, on November 30 for World AIDS Day.
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Fairs / Events / Outreach
In November, Eden I&R served
760
people at training, events, and fairs and distributed
3,171
pieces of outreach materials to service providers and residents of Alameda County.
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Eden I&R at Castro Valley High School Health & Wellness Career Expo in Castro Valley
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YMCA of the East Bay “Healthy Teeth Make Happy Smiles” health care event
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2-1-1 staff hosted a booth and provided resource referrals to participants at the following:
- YMCA Health Care Institute 2018 in Emeryville
- Castro Valley High School Health & Wellness Career Expo in Castro Valley
- San Lorenzo Adult School Job and Resource Fair in San Lorenzo
- City of Livermore Tri Valley Networking event in Livermore
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Outreach materials were distributed to by request to
Community Services & HSG Division in Hayward.
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Disaster Preparedness
In November, the Disaster Preparedness Coordinator
participated in the 2018 Statewide Medical Health Exercise DRILL practicing 2-1-1's role in a medical surge.
Additionally, he conducted a SKIP (Safety Kept In Place) training for clients and staff of Harambee Community Services in San Leandro.
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Staff In-Service & Training
Abode Services provided an in-service for 2-1-1 staff on their HOPE Project Mobile Health Clinic in November.
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Technology
Eden I&R has been working with different 2-1-1 organizations throughout the
country
to evaluate online chat and texting capabilities. As part of this process we are evaluating National live 2-way and group short code texting on TXT-211 to align with
standard
2-1-1 services.
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Like Us on Facebook!
Join our community on Facebook for the latest news, photos, and updates from 2-1-1.
Click here
to "like us" and invite your friends to do the same.
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