If you only have one or the other entered into Employee Settings, it will automatically choose that option. If they have neither setting entered into Employee Settings, it will default to an SMS message and allow the user to input a phone number into the "SMS To:" field.  Don't forget: sending an SMS to your delivery person from any screen will charge you one CMC point per SMS (160 characters).  

The other way to communicate with your delivery person is through the Delivery Order screen. On this screen, the pager icon in located on the right panel near the bottom. 

Extra helpful hint: To avoid using your CMC points to send an SMS to your delivery person, go to the Employee Setup screen and enter the 10 digit phone number followed by the appropriate ending (i.e. for Verizon cell phone carriers, enter the 10 digit phone number followed by @vtext.com) into the email address field.  Then, when sending a message to your deliver person, select "Email" from the two options. This will not charge you a CMC point because the message will actually be an email sent to the delivery person's cell phone number. Normal text messaging rates for the cell phone user will apply. 

This concludes our 12 weeks of CMC tips! We hope you have enjoyed learning about the Customer Message Centre each week and if you missed any tips or would like to revisit any of the tips click here!