Last week, we showed you how to schedule automated messages. If you missed the flyer, click here! In week 11, we would like to show you how to re-send a message that has already been sent. See tip #11 below for a detailed explanation.
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Tip #11: How to re-send CMC messages
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In week 2, we told you how to check if your messages have been sent. If you missed it, click here. Now we want to introduce a new feature within CMC: the ability to re-send messages from the Status Monitor screen. Not only can you re-send messages that were not delivered, now you can re-send messages if a customer requests another copy, as a reminder message of a delivery, or even to re-circulate a marketing message that boosted sales!
There are two ways to re-send a message: 1. If you need to resend ONE message, check the box on the far right in the Resend column, and then touch Resend in the lower right corner. 
A pop-up will appear that will let you input a different/modified or additional email address. When you are finished, touch OK.
NOTE: Making a change to the email address from this pop-up will NOT be saved to the Customer Information screen. A pop-up box will appear letting you know that the message has been resent.
If you need to make a permanent change on the Customer Information screen, you can modify the recipient address/contact info by double clicking the account number for this customer on the far left.
2. If multiple messages are selected to be resent, they are automatically resent to the existing recipient address/contact info. Simply check the Resend box for each line, and then touch the Resend button at the bottom.
 A pop-up box will appear letting you know that the message has been resent. 
This feature is available with version 6.2.2 R7 and later. |
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Here are some helpful reference tools:
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CMC User Manual: Learn all of the functionality of the CMC within your Route Manager Software in this 65 page manual.
CMC Webinar Recording: This 45 minute video is a recording of our CMC Webinar training. See the CMC in action and stick around to hear the answers to questions from customers just like you!
CMC Whiteboard Animation: This 5 minute video will give you an overview of what CMC is and how it can be used in your business.
CMC Specification Sheet: This document will help you learn about the CMC product including the point system and pricing.
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If you have any questions, contact support at 1.888.294.7688 or 1.209.632.1122 outside of the USA. You can also email us at [email protected] or visit our website at www.AdvantageRoute.com. We look forward to helping you!
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3201 Liberty Square Parkway, Turlock, CA 95380 | 888.294.7688 | www.AdvantageRS.com
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December 30, 2014 
