When your driver is out in the field and needs to skip a stop, he must select a skip reason on the handheld for that location in order to continue on to the next stop. There are usually a few different skip reasons created and this skip reason appears on the invoice and is created on the handheld as a product charge code. If you would like to not have these go to customers during posting or afternoon upload via fax or email, then follow these directions below.
First, you will need to access the product charge codes. Go to Lists > Product Codes > Product Charge Codes
On the Handheld tab of this screen, check the box that says "Don't include in product count for Auto-Send Invoices". This will ensure that all stops that only had a skip reason will not receive invoice copies.
In order to designate a Product Charge Code as a skip reason, go to the Accounting tab on the Product Charge Code screen and enter the Product Class that has been created for your skip reasons.
Your handheld will be set up to suppress the invoices for these skip reasons once your driver uploads his data at the end of the day and downloads a new route. If you need assistance in suppressing invoices for skip reasons, give our tech support team a call!
December 10, 2014 
