Dear Participating Provider,
A few months ago, NMN lifted the requirement of having members contact NMN directly to coordinate their return trip. We wanted to send another reminder that the requirement of having the member contact NMN to request their return trip has been lifted. Please remember, this requirement has been lifted for all payers EXCEPT VNSNY, CenterLight Select and CenterLight PACE.
When transporting a VNSNY, CenterLight Select or CenterLight PACE member, calling National MedTrans Network to authorize a return trip continues to be a requirement. It is anticipated, however, that with the change in return trip policy for all other health plans, any hold times you experience would be greatly reduced.
Please note that our Quality Assurance team will be increasing the number of follow up calls to members to gauge their experience with our network providers on a variety of levels. One of those levels very important to National MedTrans Network is the members' experience interacting with our network providers. It is our expectation that the communication with our mutual members will be done in a professional and courteous manner.
Please make sure your drivers are aware of this change and that they are supplying the proper phone number in order for the member to initiate their return trip. Ideally, a leave behind card would serve best to educate the members on this process. National MedTrans Network will continue to work as the members' advocate for great service in those cases when the timeliness of the response is not within guidelines (within 60 minutes).
Thank you for your cooperation and assistance in implementing this change.
|
