Like us on Facebook Follow us on Twitter View our profile on LinkedIn                                                                         Argo Marketing Group | 11-26-2014 | Vol.16 
     Happy Thanksgiving
From Argo!

Argo Gives Back!

The spirit of Thanksgiving is alive and well at Argo!  On Monday, November 24th, 2014, our CEO Jason Levesque and his wife Tracey started their day by donating 90 turkeys to 5 schools throughout the local community.

In the afternoon, they were joined by Lewiston, ME Mayor Robert Macdonald, who assisted them in handing out turkeys to Argo's 300+ Lewiston-based employees.  Turkeys were handed out to employees in our Pittsfield, ME and Portland, ME centers as well.

The festivities didn't stop there, though!  Argo also hosted a food drive for Hope Haven Gospel Mission, where employees collected dozens of food items and many chose to donate their turkey to this good cause.

For more photos, visit our Facebook page photo gallery here.


November's Editorial Theme:
Managing Key Performance Indicators


Exceptional Service by Managing Key Performance Indicators


Actively monitoring and managing key performance indicators (KPI's), as well as the performance of customer care agents individually and collectively, are integral components of a contact center's success.  These back-end operations create the foundation for quality customer care. 





Industry Insights         Customer Care

 


Redirecting customers to a contact channel they didn't originally choose (example: social media to phone) creates one of the worst customer experiences possible, according to an article on memeburn.com.

 

This article on Forbes reminds us that customers are individuals and must be treated as such.


Customer care agents must be neutral, flexible, and interested.  See more tips from talkdesk.com here.

49% of customers will hang up when there is a delay or pause from an unknown number.  See 5 outbound dialing tips here.

5 Traits Customer Care Agents 

Must Possess

 

Customer care agents play a critical role as brand ambassadors in building the customer experience.  The customer experience is important for the future prosperity of brands, and customer care agents play an integral role in creating that experience.  In order to deliver exceptional care, customer care agents must possess the following traits.

Click here for the full article.

What's New at Argo? 

Customer Engagement Through Social Media Helps Startups Grow!

Argo's CEO, Jason Levesque, wrote an article for Social Media Monthly about helping startups grow.  "If you plan on launching a 'startup', remember that one way or another, the 'startup' title will go away.  Either it will fail or it will evolve into a successful small business. The choice is simple: grow or die."  Read this article here.


10 Do's and Don'ts of Customer Service

In this article for Expert Beacon, Jason addresses the Do's and Don'ts of Customer Service.  DO: answer customer inquiries quickly and cultivate a positive workplace culture.  DON'T: become complacent or leave customer concerns unresolved. Read the full article here.


 

Happy Veteran's Day!
From Infantryman to CEO: Jason shared parts of his journey in this interview with the Lewiston Sun Journal commemorating Veteran's Day.  Be sure to check it out!


November's Employee Of The Month:  
Seth Chabot 


 


Seth Chabot

Tactical Operations Specialist


Congratulations to Seth Chabot for winning November's Employee of the Month. Seth has demonstrated an extraordinarily high work ethic as a TOC Specialist, where he's constantly managing streams of data and monitoring multiple key performance indicators in real time.  To read more about the Tactical Operations Center, please click here.



Connect With Us Today!

855-511-1123
info@argomarketinggroup.com
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