In This Issue

        During this holiday season we hope that you can capture some quality time with your families, enjoy good company, and celebrate with festive foods and spirits!

From our family to yours we wish you a safe and happy holiday season! The end of the year gives us the opportunity to express our thanks and send

Holiday Greetings!

Our simple wish to you is for good health, happiness and a safe New Year!

New England Generator has provided many new resources available to you via our website. There are many new features to the site such as:

How To Documents

This is where you can get detailed documents on

how to check your oil!

Customer Survey Form

Let us know how you feel about services

provided to you in the past?

Maintaining Your Generator

 &

Safety Tips

In 2014 we are focused and interested in getting your feedback on the services provided to you. If you have recently received services from us we encourage you to go and fill out the "Customer Survey" Form and let us know about your experience!

Also be sure to take a look at the "How To" documents page and print off your make and model so that if needed during a power outage you will know how to check the oil on your unit.

Don't wait for the power to go out

Download it today!

Our new site was designed to be used as a resource tool for you. We hope that we have accomplished answering all of your F.A.Q's and completing this task. Please feel free to let us know what might be helpful in the future as we will be glad to consider any suggestions that you might have.

OnCue Updates

For those of you who may have received an email about your OnCue system installed on your generator directly from Kohler, we want to help.

Please follow the link below to our website and take a look at the file labeled OnCue Update Instructions. This is where you will find all of the most current information regarding the changes to the OnCue System.

We will keep you best informed as new information becomes readily available. 

Reminders

In the Event Of A Power Outage You Should Remember The Following.

If Your Generator Is Running

1.) Keep your generator free and clear of snow

2.) Check the oil every 8-10 hours (follow your instructions) 

3.) Put a movie in and make some hot cidar !

If Your Generator Is Not Running

1.) Ask yourself, when was the last time you heard your generator run it's weekly test? 

2.) Does it have sufficient fuel supply?

3.) Check the display (any error codes)

4.) Report the problem with the best details you can provide, this will make it easier to diagnose.

5.) Have Patience, our team is working hard at accommodating as many service calls as possible.

If you postponed your generator maintenance due to bad weather in the past several months, be sure to follow up with us to get your generator serviced.

Company Closures

New England Generator will be closed on the following days so that our employees can enjoy the holidays with their families.

Wednesday December 24th

Thursday December 25th

Friday December 26th

&

Wednesday December 31st

Thursday January 1st

Friday January 2nd

As always if your generator needs emergency service please do not hesitate to call our offices and select the option for emergency service and someone will be in touch with you regarding your concern.

Our Friends

In need of some electrical work completed?

Have you ever turned on a switch and the light not work?

Or 

Thought you should get rid of the mildew in the bathroom? 

Contact our friends at Matthews Electric for all of your electrical needs @ 781-293-3271