JUNE 2014
MBA-PM Career Services Newsletter
ANNOUNCEMENTS

Please welcome Kelley Drowne! Kelley joins the team as our Associate Director of Corporate Development. She brings over 10 years of experience in business development, relationship building, outreach, and client service in fundraising, recruiting, higher education, corporate and non-profiting settings.  Kelley has contagious enthusiasm, a passion for collaborating and a flair for sharing successes. We are excited to have Kelley helping us build and leverage the Tippie brand with our students, alumni, and employers locally, nationally and globally. Should you be interested in exploring partnership opportunities for your organization please reach out to Kelley at kelley-drowne@uiowa.edu or by telephone (319-335-0960).

 
COACHING TIP: What do a CEO, parent, and coach have in common?

As a CEO, team leader, coach, parent or volunteer coordinator, each will eventually need to give feedback. Feedback is important to improve performance, process, efficiency and morale in groups. Here are some tips on how to give feedback effectively:

  1. Ask for permission to give feedback
    A simple "Hey, do you have a minute for some quick feedback?" can help the receiver of feedback be mentally ready for it, whether positive or negative.
  2. State what you observed
    Be specific, provide examples and avoid being judgmental. "You don't give off a lot of energy in meetings" is not as helpful as "In the meeting with Tina yesterday, I noticed that you were using passive body language."
  3. Explain the impact
    Point out the direct impact that resulted from this behavior, again trying to be as specific as possible. For example, "When you said X, it made me feel upset." or "I noticed that the customer became upset."
  4. Pause and ask for/wait for the other person's reaction
    Give them time to think and react.  
  5. Suggest concrete next steps
    Give a small number (only 1-2) of actionable suggestions to change behavior.

Feedback should be timely, respectful, and specific. Also, consider being proactive in your approach. Marshall Goldsmith and Jon Katzenbach coined "feedforward" as a way to preemptively gather insight from trusted individuals as you reflect or identify areas of growth; you are making the ask instead of waiting for the feedback.

 
WE WANT TO HEAR FROM YOU

We appreciate so many of you sharing your feedback via our short survey and offering your ideas and suggestions. This information is critical as we continue to refine and update our services and programs. If you haven't taken the survey and would like to, please do so!

IMPACT     ▪    INTEGRITY    ▪    INNOVATION