e-Servicer

August 2014




Adam's App Pick of the Month  
Scout GPS, Maps, Voice Navigation & Traffic By Telenav, Inc.
       
Description:
Scout for iPhone is all about you and your world on-the-go, making it easy to go places, get things done, and connect with people. Scout is the most personalized maps and GPS navigation app for iPhone. Scout now uses OpenStreetMap-the Wikipedia of maps-with a community of more than 1.6 million map editors working on making the map better all the time!

NEW! People Power-Now that Scout is people powered so your maps will always be improving,
NEW! You Power-You can contribute to the community too! While you're driving around with Scout, be sure to report issues with the map or your trip so we can work with one of the millions of OSM editors to fix them pretty quickly.

A Tale of Two Start Devices     

By Samurai Appliance Repair Man,  www.Appliantology.org

  

Samurai

Do you know your TSD from your PTC? They look the same on the outside, but are very different on the inside and fail in opposite ways. I'm talking about refrigerator compressor start devices in this video odyssey.  Start watching, and less than 10 minutes later you'll know these bad boys inside and out and be able to determine with confidence which one you're dealing with in the field. Come with me now on a journey of Total Appliance Enlightenment™....... Read More 
Back to Basics - Gas Fundamentals, Part 2 
By Dave Bird, Dyer Appliance Academy

In our last discussion we talked about the two types of gas used in the home today, natural gas and liquefied petroleum (LP). We also went over proper gas pressures, combustion and combustion by-products. We finished by touching on proper ventilation and gas burner construction. Read More 
Jennifer's Warranty Tip #51
By Jennifer Webert - Mid-America Service

 "2014 Random ~ but useful tips"
Warranty Tips

 

*FINDING A VIKING MICROWAVE IN ENTITLEMENT ON SERVICEBENCH 

 

Some Viking microwaves have a six-digit serial number. In order to get the model and serial number to populate in entitlement, put a % in front of the serial number.   Read More 

 

How to Handle Angry Customers

By Mary Shulzhenko, www.providessupport.com 

 

Customers might get angry for a variety of reasons, some justified, some not. Whether they confront you face-to-face, over the phone or in Live Chat, you are likely to encounter frustration, aggressiveness, irritation and very little patience. Handling such customers is one of the most difficult, stressful and challenging parts of the customer service job.  Read More 

Millenials Are Bums, So What?    

By Michael Boyes Wolf, www.credoconsulting.com  

 

If you are paying attention, or even if you aren't, you've probably heard the workplace chatter about the millennial generation. They are: 

  • lazy
  • incompetent
  • glued to their "phones" and
  • need constant stroking

So what?     Read More 

Sears Restructures Majap Biz   

By Alan Wolf, www.twice.com  

 

Hoffman Estates, Ill. - Sears has reorganized its major appliance business and has recruited a former Amazon CE merchant to help run it.

 

Under the new structure, the company's majap unit has been pinned to its home services operation, under the overall direction of Sears Home Services president Arun Arora.

Read More 

Electrolux, others in talks to buy GE's appliances business   

By Anna Ringstrom and Soyoung Kim,  www.reuters.com  

 

GE Imagination at Work
World number two home appliances maker Electrolux (ELUXb.ST) said it was in talks to buy General Electric's (GE.N) household appliances business, seeking to increase its foothold in North America which is growing faster than its other main markets in Europe.

GE confirmed it is evaluating strategic options for the home appliances business, including discussions with the Swedish group and other interested parties. Read More 
Whirlpool Refrigerator is First Commercial Application of Polyurethane Insulation Using HFO Blowing Agent
Whirlpool Whirlpool Corp., the world's largest producer of major appliances, has begun the first commercial use of a polyurethane refrigerator insulation system with a HFO (hydrofluoroolefin) blowing agent. Read More

Occupational Employment and Wages 

49-9031 Home Appliance Repairers   

 

Repair, adjust, or install all types of electric or gas household appliances, such as refrigerators, washers, dryers, and ovens.  

 

 

Read More   
Regional Service Training Institute
Coming to a City Near You  
Next Up:  Boston Sept. 11-12 and Toronto, Raleigh, Saddle Brook and San Antonio Sept. 18-19
 
This year's training will have 4 OEM's and three business management topics. A combination of hands-on-training from Bosch, Electrolux, Samsung and Whirlpool will be at each event. Learn from your peers how to increase your first call completes, calculate the cost of a service call and how to market online using social media. Registration is now open and each institute has limited registrations. Don't miss out, Register Today! Go to www.unitedservcers.com website to register and get location details. Questions? call 800/683-2558.
Register now 2
Space is Limited


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Hey, We Moved!
USA has a new address

We moved, around the corner, seriously!!
Our new mailing address is 3501 N. Southport Ave., #199 Chicago, IL 60657. Please update your records. Same old phone number, 800/683-2558.
Contact:
Paul Mac Donald, Executive Director
United Servicers Association
3501 N. Southport Ave., Ste. 199  Chicago, IL 60657  |  800.683.2558