New fraud prevention service changes: As part of our continuing efforts to keep your accounts secure, we've improved our alert system for potential fraud. If fraud is suspected, our Fraud Center will contact you in the following ways:
First attempt: When potential fraud is detected, you will receive an automatic email notification, with reply instructions to either confirm or deny a fraudulent transaction.
Second attempt: One minute after the email, you will receive a text alert, with reply instructions to either confirm or deny a fraudulent transaction.
Third attempt: If there is no response received, you will then receive automatic phone calls to either confirm or deny a fraudulent transaction. The call will also give the option of speaking to a fraud analyst.
These messages will never ask for your PIN or account number. The phone number for the Fraud Center is 1.800.417.4592. We recommend adding this number to your phone's contacts list and labeling it "Fraud Center," to avoid missed calls from an unknown number.
ATM downtimes: Our ATMs will be unavailable due to system maintenance during the following dates. We hope to restore use as soon as possible.
Durango:
2685 Main Ave:
6.27-6.28
Farmington:
500 West Main:
6.29-6.30
2811 East 20th Street:
6.29-6.30
5900 East Main Street:
6.29-6.30
Aztec:
1301 West Aztec Blvd:
6.28-6.29
Cortez:
343 East Main:
7.6
77 West Main:
7.7
Internet Explorer version upgrade: Effective Monday, July 11, 2016, users attempting to access online banking with Internet Explorer 7 or 8 will be blocked from doing so. We recommend you install a newer version of Internet Explorer to avoid any inconvenience.
Holiday closure: All FCCB locations will be closed on Monday, July 4, in observance of Independence Day. Enjoy!
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