To meet the expanding demand for case management services across the healthcare continuum, more and more health organizations are embedding them into primary care practices (PCP) and the hospital discharge area, with a growing number of organizations taking a hybrid approach and embedding them into a mix of areas, including the PCP, the hospital and the home, with the intent of improving care and quality outcomes, according to HIN's survey Embedded Case Management in 2014: Tackling Readmissions, ED Utilization, Care Transitions at the Point of Care.

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Customized reports, including benchmark results by industry sector, are available upon request.

This white paper is an excerpt from 2014 Healthcare Benchmarks: Embedded Case Management, which provides actionable data from 125 healthcare organizations leveraging embedded or co-located case management to improve healthcare quality, outcomes and spend — including those who apply a hybrid embedded case management approach. Click here for more information.

This 40-page report, based on responses to HIN's industry survey on embedded case management, assembles a wealth of metrics on care sites for embedded case managers, populations assigned, tools and approaches for stratifying individuals for embedded case management programs, responsibilities of embedded case managers, results from programs and much, much more.

The report, drills down to hospital and health plan sector trends in embedded case management with the following metrics:

• Trends in existing embedded case management programs;
• Care sites for embedded case managers;
• Populations assigned to embedded case managers, with data on the newly discharged, super utilizers, and others;
• Tools and approaches for stratifying individuals for embedded case management;
• Drivers for embedding and co-locating case managers within care sites;
• Responsibilities and average case loads of embedded case managers;
• The most effective tools, protocols and work flows in use by embedded case managers — in respondents' own words, including electronic health records (EHRs), telemedicine, registries, home visits and more;
• Challenges, benefits and ROI attributed to case management colocation;
• Preferred backgrounds, experience and certifications for embedded case managers;
• Tactics to evaluate the performance of embedded case managers and program impact;
• Impact of embedded case management on key healthcare benchmarks — patient satisfaction, hospital readmissions, self-management, total cost of care, and much more;
• Successes achieved with embedded case management;
• Details on future co-located case management initiatives;
• The complete November 2014 Embedded Healthcare Case Management survey tool;
• and much more.