The Cost of Doing Business   

By Paul MacDonald, Executive Director, United Servicers Association 

What does it really cost to have a technician knock on a customer's door? In every sales transaction, knowing the full cost of a service call is fundamental to setting a selling price that will lead to sustainable profits.

The service business today is not like the old days-it's tough to make a buck. The good news is that the appliance repair business has never been better, but the key to profit in appliance repair involves understanding the true hourly cost of running your business and knowing how efficient your operations are. Unfortunately, most service companies and dealers don't know where to start. Read More 

Back to Basics - Basic Refrigeration, Part 1   

 By Dave Bird,  Dyer Appliance Academy   

Disassembling and Converting an LG DLGY Steam Gas Dryer from Natural Gas to Propane   

By Samurai Appliance Repair Man,  www.Appliantology.org

Have you worked on any of these fancy new LG steam dryers with the top controls yet? Chances are that unless you do warranty work for LG, that you have not. But you COD servicers will start seeing these dryers in about a year or maybe less. These dryers come apart a little differently than the other LG dryers with the front controls that you've come to know and love. But don't you fret none 'cuz ol' Samurai will show you how to take these dryers apart with ease so you'll look like a whiz on that service call. Come with me now on a journey of Total Appliance Enlightenment™....... Read More 

Today I read a very good article in the October 2014 edition of The Retail Observer, written by Randy Carney, the Executive Director of PSA. His article is on page 64 and is titled "Do Your Homework when Dealing with TPA's and Warranty Companies".

Randy raises some very good points about being very careful when it comes to the companies you and your company work with. For those of you that haven't read the article, here are his suggestions:   Read More 

4 Keys to Managing a Multi-generational Workforce   

By Michael Boyes, www.propertycasualty360.com   

Tim was on a destructive path, wreaking havoc in his company and spiraling out of control. He met a talented leader who saw his potential and knew how to truly engage people. He hired Tim and created the conditions for him to engage and thrive. Corporate executives and HR professionals consistently say that increasing employee engagement is a critical priority for their organization.   Read More 

Should I Invest in SEO or PPC?    

By Christina Kraker, www.servicersweb.com  

What Is Your Fool's Gold? 

By Tim Maurer,  www.timmaurer.com  

Salvage 101: What You Need to Know

By Gary Mazeffa,  www.propertycasualty360.com