A weekly newsletter about letting the workplace speak
Issue 48/Volume 2                www.VisualWorkplace.com                  December 2, 2015
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Visual Thinking Inc.

Upcoming Events
Workplace Visuality:
Perfect Partner to Lean
 
Lean Webinar series for the
Lean Enterprise Division of the American Society of Quality  
December 9 11:30am MST
Click Here to Register

Smart Placement Seminar 
Tobyhanna, PA
December 14-18
Private Event 

Trainers Master Class
Alexandria, Minnesota
January 18-22, 2016
Product News
Now only $4980 (or $415/mo) get your
Work That Makes Sense
without waiting for corporate authorization.
Our podcast bundles are now only $5.99 each. Each contains 3-12 podcasts, bundled by topic. Commercial-free knowledge and know-how insights about your visual workplace, from expert Gwendolyn Galsworth.
Seeking inspiration? Try Visual Thinking Inc.'s video gallery for lots of great thoughts and ideas you can use today.
Smart, Simple Design/Reloaded through Amazon.com,
and you can get a Kindle version of that same book for only $2.99
Just check the box!
Did You Know...
Men can read smaller print than women; women often have better hearing than men.
Thought for the Week
In order to develop a viable and continually improving operations system, you need a mechanism with sufficient structure and logic to move from where you are today to that new outcome. This is your Operations System Improvement Template.

Your Operations System Improvement Template is an operational framework that you intentionally design and then deploy in order to exceed the four elements of customer satisfaction:
Quality +
Cost+
Delivery+
Value
...by improving them. 

from Becoming a Leader of Improvement
by Dr. Gwendolyn Galsworth
 
Visual Tricks and Treats
A new kind of Speed Bump in Canada
Thanks to
Richard Puddicombe,
R.M.Williams Pty Ltd
Great signs, clever visual devices, artistic or humorous graffiti. If you find one to share, send the image to [email protected] 
Visual Radio: 
It's the Start That Stops Us (Part 1) ENCORE   
Listen to Gwendolyn this 
Thursday at 10am (Pacific) on
 
This Week's Episode
It's The Start That Stops Us (Part 1) ENCORE
 
It is a well-recognized fact that understanding WHAT to do is only half the battle in operational improvement. The other half is HOW--and then doing it. Knowledge + Know-how. In this week's show, Gwendolyn Galsworth shares the lessons she has taught--and learned--about getting the HOW going. If you've already cracked this code and learned how to deploy and make it stick, launching another improvement initiative will only strengthen you. But if you are a newcomer (or have a history of "almost-made-its"), the challenge of putting knowledge in place--so it can be and is used--can be a mighty challenge. So much is at stake: 1) promised bottom-line results; 2) cultural growth; 3) hope and confidence; and 4) the reputation of the people who promised success. Your reputation. But few authentic roadmaps exist to help with this subtle, behind-the-scenes process. It's the start that stops us unless we know that and what to do about it.
 
 
Feature Article
What Does Growth Mean for Your Company? (Part 3 of 3) 
by Gwendolyn Galsworth, PhD

Our discussion continues, the center of which is the question: "What does growth mean for my company?" The power of that single issue was brought home to me in spades in 2004 when, as a Shingo Prize Examiner, I went with a site team to the Delphi facility in Delnosa, Mexico to validate and verify a very impressive improvement profile described in the Achievement Report. The report read like a lean playbook, with all the requisites. Quick changeovers, one-piece flow, quality-at-the-source, and cellular design were solidly in place--along with dramatic reductions in lead time, throughput time, accidents, defects, and, of course, costs--and the associated increases in productivity, customer satisfaction, revenues, and profit margin.

The Achievement Report also shared a crystal-clear manufacturing vision for operational excellence, captured in a five-point progress model. More needs to be said about that model because of what happened next on the visit. 
  
Visual Poem/Puzzle
And the Visual Fail Prize Goes To...
Either the nurse does double duty, or
there's gonna be a fight when the security guy arrives.
Thanks to reader Valerie Salera
Have you seen a Visual Fail that made you laugh?  Send the image to [email protected],
and we'll put it here and credit you with the funny find!