Avoid These Three Barriers to Business Growth
By Daniel Beaul?, Service 2000 ?lectrom?nager
Based on the growth guru Verne Harnish, CEO at Gazelles International and Fortune Magazine columnist, there are three obstacles that an entrepreneur will face that will prevent him from growing his business. Let's start by explaining the business growth process, with an example in our industry. You are the founder and owner of XYZ Appliance, a reliable appliance repair service that delivers quality service. As you've been in the trade for several years, word of mouth works well and you have more customers knocking on your door than you can accommodate. This is when you think about growing your business, so you hire your first technician and load his day. As this takes lots of your time to manage, you hire a CSR and data entry clerk to support you with administrative work and call taking. As long as new calls will come, you will probably continue growing your business this way until you face the three following obstacles: Read More
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Diagnosing a Refrigerator Sealed System Problem Using an Ammeter & IR Temperature Gun
By Samurai Appliance Repair Man, www.Appliantology.org
Do you know how to diagnose a sealed system using only a clamp-on ammeter and an IR temperature gun? Watch with amazement and howl with delight as Samurai Appliance Repair Man shows you how to make a definitive diagnosis of a sealed system failure in a fridge using common, inexpensive tools that every appliance tech already owns. Come with me now on a journey of Total Appliance Enlightenment... Read More
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Jennifer's Warranty Tip #59
By Jennifer Webert - Mid-America Service
"Service Net"
For servicers that are still receiving service calls through Service Net via fax or email, not AIG (dispatched via Service Power), the claim submittal process has changed. (These service calls might also come over as Sharp service contract, Dacor service contract, LG service contract, etc.). Read More
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What Gets on Google's First Page?
It sounds like the million dollar question, and I guess you could say that, in a very real sense, it is. Getting on the first page of Google is the holy grail of not only online marketing, but of any type of marketing effort. There was a time when getting to the top of the search engines was a goal set solely by a bunch of companies who pretty much only sold the products or services online; but now, the real world and the online world have virtually become one and the same in terms of marketing.
Read More
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In Production: Billion Dollar Bully Investigative Documentary on Yelp
Billion Dollar Bully will be an investigative documentary about Yelp that examines the claims by business owners of extortion, review manipulation and review fabrication. In this documentary you will meet business owners from across a broad spectrum, whose commonality is their allegations of Yelp's questionable business dealings.
For years, Yelp has been accused of unethical business practices, all of which Yelp vehemently denies and chalks up as conspiracy theories. Business owners and consumers deserve to see arguments for and against Yelp's business tactics. After so much debate in the media, this documentary is long overdue. The full documentary will be produced in May.
Click Here to View Trailer
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Condolences: Regis O'Neil, Best Service Company
We are saddened to learn that Regis O'Neil, retired owner of Best Service Company, passed away on Monday April 13, 2015. Regis was an active member of USA and contributed to the industry throughout his career. He was a friend to many USA members and was a frequent presenter at USA's Institute of Service Management. Read More
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I've Known Regis for Many Years
Larry Bergo, Box Appliance
"I've known Regis for many years. I remember him most for his energy and willingness to help. He has been there from day-one for USA and always willing to do whatever was asked of him. You could get on the phone and call Regis anytime with a question and he would do his best to get you an answer. Also, Regis was one to call a spade....a spade. Yes, he was blunt and yes, he had a pretty good stubborn streak. We did not always agree on everything, but I always called him my friend. Regis had many friends in this industry and he will be sorely missed. Rest well my friend."
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Regional Service Training Institute
Coming to 22 Cities this Fall
The 2015 Regional Training Program is currently being finalized. There will be 22 Regional Service Institutes (RSTI's), two day events with technical and business training. New this year, we are adding four Institutes of Service Management (ISM's), one day intense business management training for owners. 2015 is shaping up to be the most comprehensive training program that United Servicers Association has presented. Through survey responses, our advisory board and planning committees have improved the program to deliver the most sought after technical and business training in the industry.
Read More.
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