Succeeding in the Digital Economy: Customer Expectations

Act Now & Join the Conversation in Cambridge on May 18

Succeeding in the Digital Economy

at the 13th Annual MIT Sloan CIO Symposium

In this Issue...

Success Factor #1: Meeting Customer Expectations
Developing your Organization's Skills for the Digital Future
Welcome Gold Sponsor Level3
Partner Event: TiEStartupCon, 4/15

For several years now, "digital" has been an appendage to "business as usual." But recently, digital transformations have reached the tipping point where digital has become "business as usual"; the tail has become the dog. Digital is not just part of the economy - it is the economy.

In an article originally published on Harvard Business Review's website, Event Chair Lindsey Anderson teamed up with Industry Legend Irving Wladawsky-Berger to ponder what it takes, not just to succeed, but THRIVE in the Digital Economy. We will be featuring excepts from that article in the next 4 issues of this Newsletter.

Join the Conversation in Cambridge on May 18th. Reserve your seat now!

Digital Economy Success Factor #1:
Meeting Customer Expections

Providing outstanding customer experiences today is getting harder: you're expected to anticipate, and attend to, every need. Yes, big data may provide the solution, provided that security and privacy concerns can be addressed. Learn about meeting customer expectations in Part 1 of "The 4 Things It Takes to Succeed in the Digital Economy". Read More

Developing your Organization's Skills for the Digital Future

Are AI and robots eating jobs? Yes--some jobs more than others. But even as automation replaces some workers, it will enhance the roles of others. Companies will need people who can work closely with technology, as well as those who can do what computers cannot. How can CIOs develop a workforce that will thrive in the digital age? Which skills will be valued and which ones will be replaced? Does college still matter? Will on-demand workers replace full-time employees? Join our eclectic panel--experts in AI and jobs, Human Resources, alternative skill development, and digital leadership--as they describe what the coming changes in skills, jobs, and careers mean for CIOs and their companies.

George Westerman, MIT Initiative on the Digital Economy, will moderate the panel including:

Gerald Chertavian, Year Up
Tom Davenport, MIT Initiative on the Digital Economy
Karen Kocher, Cigna


George Westerman	Gerald Chertavian	Tom Davenport	Karen Kocher

Welcome Gold Sponsor Level3

The MIT Sloan CIO Symposium is proud to welcome Gold Sponsor, Level3! Level 3 Communications, Inc. is a Fortune 500 company that provides local, national and global communications services to enterprise, government and carrier customers. Level 3's comprehensive portfolio of secure, managed solutions includes fiber and infrastructure solutions; IP-based voice and data communications; wide-area Ethernet services; video and content distribution; data center and cloud-based solutions, and network-based security solutions. Learn more at level3.com.

Partner Event: TiE Startup Con, April 15

On Friday, April 15, TiE-Boston will bring you TiE StartupCon, New England's largest startup conference, with over 1,000 attendees, all-day panels and networking. This year the conference promises to be even bigger and better, featuring keynotes by renowned biotechnologist and inventor Bob Langer, author of the Innovator's Dilemma and Co-Founder of Innosight, Clayton Christensen and Desh Deshpande, serial entrepreneur and philanthropist, three tracks "Ideate & Innovate, "Scale", and "What's Trending in Tech, Healthcare and Pharma" and a Startup Expo showcasing 50 of the hottest startups in the area including 15 TiE ScaleUp companies. The conference will also feature "Mentor Connect", a match-making breakfast offering entrepreneurs the opportunity to meet serial entrepreneurs and venture capitalists. Register Here using promo code MITCIO for $10 off!

Cordially,

Lindsey Anderson

[email protected]

The MIT Sloan CIO Symposium is organized by:


MIT Center for Information Systems Research	MIT Initiative on the Digital Economy	MIT Sloan Boston Alumni Association