cbsi's interaction with the regulatory issues, and specifically those presented by the CFPB, provides valuable information useful for strategic decisions by cbsi and its partners.
CONSUMER RESPONSE ANNUAL REPORT
In July 2015, the CFPB began publishing monthly consumer complaint reports on a variety of topics. In fact, cbsi posts these public reports to its website each month (
HERE).
With the publication of the CFPB Consumer Response Annual Report, business and consumers can understand which topics resonate most with consumers specifically related to the Customer Experience generated with banking relationships. To read the Annual Report, click
HERE.
cbsi & CFPB REPORTS
cbsi also produces its own reports that summarize the CFPB publications. Designed to cull information relative to credit cards and consumer interaction with transaction account providers, the cbsi CFPB Reports provide an excellent summary. An archive of current and historical reports can be found
HERE.
SAVE THE DATE
The CFPB in partnership with the Community Bank Advisory Council will host a joint meeting on April 21, 2016, to discuss the CFPB strategic outlook and elder financial abuse. To learn more, click
HERE.
