Thank You to Our Sponsor of This Edition of CAWA Connections
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Two Members of CAWA's Leadership Receive National Impact Award
Ron Aparicio of Mevotech, CAWA Board of Directors and Manufacturers Advisory Council (MAC) member and Ted Hughes of MAHLE Aftermarket, Inc, a MAC member have received the prestigious national impact award by the Auto Care Association. See the enclosed press release (here) for details. Congratulations to both leaders.
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| Ted Hughes of MAHLE Aftermarket, Inc |
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Annual Dinner Meeting Will Raise Funds for CAWA's Scholarship Program
To be held on November 1st in Las Vegas to "kick off" Industry Week, the event will raise scholarship funds for deserving pre-service and in-service auto care employees. Register for the event (
here) and if you or your company would like to contribute an auction prize, see the enclosed form (
here). Your support is appreciated.
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| Randall Swedlove of Morris Automotive Supply and CAWA Board member gives a scholarship award to a deserving student |
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NHTSA Clarifies Recall Rules for Replacement Part Manufacturers
The National Highway Traffic Safety Administration (NHTSA) issued a final rule to amend defect and noncompliance notification requirements clarifying that replacement vehicle equipment manufacturers can satisfy recall requirements by refunding the purchase price of the recalled parts. This action will be effective as of Nov. 13, 2015. This action was required under provisions contained in the MAP-21 legislation (Section 31311), which passed in 2012. Specifically, this final rule amends the notification requirements under Part 577.5 and 577.6 to reflect that the option to refund the purchase price of the replacement equipment is available to manufacturers as a remedy for a defect or noncompliance.
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It's a Myth That Only New Car Dealers Can Service a Vehicle Under Warranty - Share With Your Customers
When using a non-dealer, independent aftermarket shop to maintain your vehicle under warranty, it is strongly recommended to keep records and receipts for all maintenance that is done to the vehicle and adhering to scheduled maintenance requirements. If a warranty claim arises, these records will provide proof that maintenance has been performed in accordance with the manufacturers' recommendations and requirements. It's a common misconception that only car dealers can perform the routine maintenance and repairs on a newer vehicle that is under warranty. Consumers can have routine repairs performed by their local independent repair shop or do the work themselves without affecting the warranty. For more information, see the enclosure (
here).
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Customer Information You Need to Build Super-Strong Relationships
We all seem to know that the more a prospect or customer likes us, the more likely they are to do business with us regardless of most other factors and in fact, a prospect will buy a higher-priced, inferior product from someone they like versus someone they don't. Download your guide (
here) to develop the information that is important in developing strong customer relations.
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Verizon a Leader in Telematics?
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Factors to Weigh When Employees are Out on Disability for Extended Period
We are a small employer (22 employees). Our employee has been on disability for two months. I know we can't terminate her while she's on disability, but what are our options? See the enclosed article (
here) from our friends at the California Chamber of Commerce. Recall, too, as a CAWA member you can receive ½ hour per month of
FREE legal consultation. Visit
www.cawa.org for the attorney in your state. Another member benefit.
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Workplace Bullying Might Be More Common Than You Think
When you hear the word "bullying," you probably think "kids." You might be surprised that bullying is a problem for many adults in the workplace: 35 percent of workers reported in a recent survey that they've dealt with an office bully. A survey of workers and HR managers, which was conducted by an independent research firm includes responses from more than 300 U.S. workers 18 years or older and employed in office environments, and more than 300 HR managers at U.S. companies with 20 or more employees. For further details see (
here).
Source: California Chamber of Commerce
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Want to Sponsor Future Editions of this Newsletter and Reach Over 1600+ of Your Colleagues and Customers?
See the enclosure for details (
here).
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See What Our Members are Saying About Reasons to Join CAWA
- "Because they represent the industry very well and provide group purchasing of services for members at great prices", Nieves Alvarez, Baron Industries, Oxnard, California.
- "It gives me a voice in our state and federal regulations", Doug Cole, Shasta Auto Supply, Mount Shasta, California.
- "The government affairs program ... I can't imagine where we would be without it", Jack Gosnell, Next Level Parts, Inc., Turlock, California.
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Training Sessions Aplenty at AAPEX - 2015
There will be specific seminars for Counter Training and WD Management concerning Warranty Mitigation, Proper Phone techniques and Cataloging in today's marketplace. CAWA members should email
[email protected] for FREE passes to the seminars! Information can be found here:
http://aviconference.com/classes/
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