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In January 2016, OnQ introduced "OnQ University" - a first of its kind training and continuing education program. The program was created to support OnQ's rapid growth and expansion to provide associates the opportunity to improve relevant skills such as customer service, linguistics, organizational skills, phone and communication skills and more.
OnQ University supports OnQ's continued growth and bolsters its fo
cus on employee training and development. Inaugural courses held in January 2016 were met with a positive response, marked by a 67% participation rate. Sessions were led by U.S. healthcare and training experts, alongside OnQ's supervisors, managers and training staff members. Classes included improving written and verbal communication skills and creating a positive tone with callers.
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