Aug 20, 2016: Resident Rights & Best Practices 7 Hours of CEUs 

Registration/Sign In 8:30-9:00 a.m.

9:00 am- 1:00 pm Resident Rights

This four-hour course meets requirements toward the re-certification program required for assisted living operators. Presenters will discuss the Residential Care Facilities for the Elderly Act and regulation of RCFE by the State Department of Social Services. Just as we all are guaranteed certain freedom and rights under federal and state laws, residents in residential care facilities for the elderly are guaranteed additional rights because of physical or cognitive limitations.

Instructor will discuss ways to help professional caregivers:

• Provide a high standard of care
• Avoid allegations of misconduct
• Avoid citations and other penalties
• Treat others with the humanity with which we would like to be treated
• Understand the points of AB 2171/Resident's Bill of Rights
• Identify the rights of residents under the law
• Understand the common violations of resident rights
• Implement effective techniques to safeguard resident rights

Approved by DSS for 4 hours of continuing education credit for RCFE Administrators, course approval #433-0401-28147.

BREAK 1:00-1:30 pm

1:30-4:30 pm Best Practices for Family Involvement & Dealing with Dynamics

The purpose of this three hour residential care for the elderly administrator course is to provide an overview of powerful communication, with a special emphasis on implementing skills to provide a more effective way to communicate and meet psychosocial needs of potential residents' family members. 

Attendees will learn ways to find the best solution for each customer quickly, correctly and with a helpful attitude. At the end of the course, attendees will be equipped with the necessary skills to handle family involvement/participation and dynamics. 

Learning Objectives:

1. Identify "who" are potential clients.
2. Review the do's and don'ts of customer service communication.
3. Discuss the 10 tips to improve verbal and non-verbal communication.
4. Learn how to use powerful phrases "the right words" when communicating with clients.
5. Learn ways to manage communication with current clients/residents. 

Approved by the DSS for 3 hours of continuing education units for RCFE and ARF administrators. 

RCFE Course Approval # 433-0304-28334 ARF Course Approval #433-0304- 28333

BTSS reserves the right to cancel a seminar due to unforeseen emergencies, weather conditions, cancellations of travel by airline (rail, bus, cruise line, etc), death, illness, acts of terrorism and or insufficient registrations. BTSS will not be held responsible or liable for lost wages or any fees or penalties associated with travel costs, travel changes or cancellation incurred by you in regards to hotel, air, car rental or any other means of transportation or travel arrangements. This seminar will be cancelled due to insufficient registrations. BTSS will make every reasonable effort contact you via email one week prior to the seminar if the seminar is cancelled. If cancelled the BTSS staff will provide you with a credit for upcoming seminars. In the event seminar is not rescheduled, you will receive a full refund. 

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