The Largest Training Event in 2016!
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Why We Attend the Annual Service Training Institute
By Samurai Appliance Repair Man, www.MasterSamuraiTech.com
Time management is a common problem for people in service businesses like ours. Everything tends to be emergency driven and we feel pressure from the demands of customers and the other aspects of running a business. The result of constant fire-fighting is burnout. That's why we must MAKE the time for some big-picture work on our businesses and why annual training events, like ASTI, are so beneficial. You're reuniting with old friends, meeting new Brethren in the Craft, and learning tons of cool new stuff, both business and technical. More on this and a cool, new video doodle on parallel circuits in this Journey of Total Appliance Enlightenment....
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Jennifer's Warranty Tips & Tricks
Tip #64 "Get it in Writing! Sharing Schedules? Tax on Parts? "
By Jennifer Marriott, Mid America Service
GET IT IN WRITING:
One of my #1 rules for authorizations of any kind, and agreements between parties is that all of the details must be in writing so that if anything goes wrong with a billing, repair, or rate-increase, I have something in writing to refer back to.
This is pretty cut and dry and everyone in the office knows this rule. In the past I quickly learned that having something in writing is gold. If a concession is given, or additional labor is promised, permission to replace a particular part has been given, or a rate increase is agreed upon, you must have something in writing to refer back to and present as proof. This policy has never failed me and has saved me time and time again.
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ioAST Opportunities
By Adam Butcher, Fred's Appliance
The Institute of Appliance Service Technicians has been working to improve the quality of appliance repair and service by testing and certifying appliance repair technicians. The Institute of Appliance Service Technicians strives to promote a high standard in appliance repair and service across all brands and designs and to protect the consumer, the service company, and the service technician. Appliances are becoming more complicated every year and a comprehensive certification demands we evolve and adapt along with the industry. Working with training organizations like Fred's Appliance Academy, ioAST continues to improve its testing and techniques. the conglomerate said.
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Parts No Longer Available Are No Longer Acceptable
By CoreCentric Solutions
CoreCentric Solutions is pleased to be presenting an educational session at the 2016 ASTI at the Deauville Beach Resort in Miami. Join us on Sunday, February 14, from 2:00 - 4:00 PM and learn more about:
- Why parts go NLA?
- How CoreCentric Solutions can help you keep your customers
- You have options when it comes to NLA or long backordered parts
- Why trip charges don't pay the bills
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Last Call - Contest Entries Close Jan31
USA's most professional servicer contest returns for the third straight year
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New Report Finds Consumers See Promise, but Not Yet Ready for a Smart Home
The "Internet of Things" is fast becoming a reality as more and more products and things  contain sensors and/or microprocessors, and are connected to wireless networks. The near ubiquity of high speed internet access in homes, as well as smartphones, has set the stage for a new class of do-it-yourself smart home technology products, including smart thermostats, home security and monitoring systems, and smart lighting, to name just a few. The number of smart home product offerings has grown rapidly in the past few years, and will continue to do so as a diverse set of companies and industries vie for leadership in this space.
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2016 ASTI Fund Raiser
Electrolux and United Servicers team up to raise funds for Food for Life
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