| Employer Connection March 2016 |
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Dear Valued Employer,
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We are pleased to share the following updates, and encourage you to share this information with others in your company. If you have any questions or need assistance, please feel free to contact us.
Aloha!
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See a Doctor Online or by Phone
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We are pleased to announce that HMAA members are now able to see a doctor online or by phone for most healthcare services within 30 minutes, or schedule an appointment for a later date and time, through our partnership with
HiDoc
(hosted by CareClix)!
HiDoc provides members with access to a local and national network of physicians and specialists via online video and telephonic consultations. Specialty care and second opinions are available through tele-specialty resources including Hawaii-based specialists and specialists who practice with Mayo Clinic, Johns Hopkins, Cleveland Clinic, and many other world-class clinics.
Accessing a physician through HiDoc makes seeing a doctor quick, easy, and virtually painless. Members do not have to waste time in a waiting room, transportation is no longer a barrier to receiving quality care, and the emergency room no longer needs to be a first line of defense when your primary care doctor is unavailable. Consultations can b
e scheduled using a home computer or mobile device.
 Virtual and telephonic exams are comprehensive and
range from family medicine to specialty consultations. Some conditions commonly treated through telemedicine exams include:
- Allergies
- Cough/Flu
- Diarrhea
- Ear Infection
- Eye Issues
- High Blood Pressure
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- Prescription Refills*
- Skin Issues/Rashes
- Sore Throat
- Traveling Illness
- Urinary Tract Infection
- Vomiting
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* Refill services should be used in urgent situations when a member's primary care physician is unavailable.
To get started or to learn more, members may visit
hmaa.com/telemedicine. Members may also download the CareClix mobile app for access to video consultations from their mobile device.
About HiDoc
HiDoc is an on-demand, full-service, telemedicine platform and virtual exam room. HMAA members can see a HiDoc physician for any non-emergent medical issue, routine medical care during normal or off-business hours, and while traveling. HiDoc is intended to work in tandem with a member's primary care physician and not as a replacement.
Consultations are confidential and secure. All physicians are considered in-network when seen through the HiDoc platform, and a telemedicine visit has no out-of-pocket costs. In most cases, members can be seen within 30 minutes of a request. Specialty consults will be scheduled within 48 hours of request.
For technical assistance, please email
[email protected]
, or contact HMAA's Customer Service Center with any other questions.
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Win a $500 Visa Gift Card
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HMAA plan administrators and members who complete our satisfaction survey online by March 31, 2016 will have a chance to win a $500 Visa gift card!
To complete our survey, please visit:
We value your comments and would greatly appreciate receiving your feedback. The information collected will be used to make improvements to our services and will be kept strictly confidential. Mahalo for making health care better for our members!
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Changes to Contact Information
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As a friendly reminder, please keep HMAA updated with changes to your company and member contact information. This includes mailing addresses (especially suite and unit numbers), phone numbers, and email addresses. If we do not have your current information on file, there may be a delay in providing you and your plan members with updates, and other important information.
Members may view their address on record by logging into their Online for Members account at https://hmaaonline.com
If any information needs to be updated, please complete and submit the
Information Change Form available in the Forms & Information section for employers or members at hmaa.com.
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Sign Up for our Email Updates
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If you do not already receive email updates from
[email protected], we encourage you to sign up! We'll keep you up-to-date about your HMAA membership, including your health plan benefits, services, special offers, events, and more.
It's free and easy. Visit our website at
hmaa.com and click on one of the links (under
Employers or
Members) to
Sign up for our Email Updates.
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____________________________________________________________
View the
notice that will be inserted with your billing statement this month.
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If you have any questions or need assistance, please feel free to contact your HMAA Account Manager or Sales Support.
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