As the
Building and Housing Market
improves, Dawson Builders has noticed a steady increase in home renovations and new home purchases. While Dawson Builders has expanded and continues to grow, we always want to be sure and meet our customer needs... from your small repair project to your large scale renovation.
Our new business opportunities come from your customer referrals. A customer recently told me, he was asked if he would recommend Dawson Builders. He told the individual: "Dawson Builders is a
very honest and fair
contractor
, but they can be slow completing their projects." I realized that "honest and fair" are great adjectives for professionals in the service industry. However, there is always room for
improvement. As a result, we have taken the following steps
to work on the 'slow' part of the comment and improve our effectiveness and efficiences.
We have hired four additional skilled employees to keep up with our demand. One of them is
Boguslaw (Bo) who was hired to focus on the final punch list and overall customer service quality. She meets with the customers to create a final punch list of the last 10%
of open items and works to complete those to close the project.
We are using technology more and more with our Dawson google drive so project manager, laborers, and contractors can check their phones for customer project updates and documented plans. We implemented the use of a new scheduling tool to keep our employees updated while at customer job sites.
We recently reorganized our business to concentrate on the small business needs as well as the larger project requirements.
We changed our banking arrangement to BarringtonBank and Trust because of their strong service image. We also instituted new accounting practices to better serve our customers.
