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Looking Ahead
By Kevin Beale
Vice President for Software, Research and Development
This edition of Looking Ahead examines systems integration. Wikipedia describes systems integration as the process of linking different computing systems and software applications physically or functionally to act as a coordinated whole. Systems integration touches every aspect of today's society. Everything we do -- from buying groceries and other essential items, to banking, to operating a business, to healthcare where hundreds of systems are integrated -- relies on systems integration.
Systems integration is a critical part of operating a successful call center, in both the commercial and healthcare markets. Call centers are required to interact with multiple and different systems, both internal within the business and external at client locations, to complete their calls and business processes. This need for systems integration will only continue to grow.
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FREE Webinars - A Full Fall Schedule
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 The kids are back to school - time for us to learn too!
TELESCAN WEBINAR - REGISTER HERE
September 24, 10am and 2 pm - Overview of Spectrum Prism II
This free webinar will include a demonstration and overview of the benefits for Spectrum owners.
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October 6, 10am and 2 pm -
Introduction to
Infinity Plus
Add More Power and More Success to Your Infinity.
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October 8, 10am and 2 pm -
MergeComm - Automate Dispatching and SAVE!
Revolutionize the Efficiency and Profitabliity of Your Call Handling.
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October 13, 10am and 2 pm -
Training on Infinity Plus
Learn How to Fully Utilize All Those Powerful Features.
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October 20, 10am and 2 pm -
Training on Infinity Plus
Learn How to Fully Utilize All Those Powerful Features.
REGISTER NOW
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Automate Dispatching and SAVE!
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Introduced at the National Amtelco Equipment Owners Conference in Orlando, FL, this is a game-changer. The attendees were very excited when they realized how this could streamline dispatching, increase efficiency and reduce errors.
Watch and see how MergeComm works
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AMTELCO Receives 2015 Avaya DevConnect Partner Excellence Award
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June 2015
McFarland, WI - AMTELCO, a leading provider of innovative call center applications, is pleased to announce that they have received a 2015 Avaya DevConnect Partner Excellence Innovation Award. The award was presented during the opening of the IAUG Converge2015 Expo on June 15, in Denver, Colorado. AMTELCO received the Innovation award for the AMTELCO Soft Agent solution, which uses patented intuitive Call Flow Navigation to effortlessly guide call center agents and console operators through each call.
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STA, September 20-22, Nashville, TN,
sta-assoc.org
ASTAA Annual Meeting, October 6-8, Gettysburg, PA,
astaa.org
GLTSA, October 20-22, Milwaukee, WI,
gltsa.org
Contact Us for More Information
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