Looking Ahead By Kevin Beale Vice President for Software, Research and Development
Amtelco's Intelligent Soft Agent application is a central piece of Amtelco's call center advancement strategy. The Soft Agent is a software-based operator application that links the Intelligent Series applications to Genesis soft switching or any of a variety of automated call distribution systems. It is important to begin your migration planning now to ensure that your call center is on track when it is time to convert to a soft switching platform.
Soft Agent has been available longer than many people realize. It was first developed and introduced to the market by Amtelco in 2008. It was created as Amtelco's next-generation agent application built specifically for the Intelligent Series (IS) platform. Soft Agent was designed to link the Intelligent Series applications with the wide variety of switches and automatic call distribution (ACD) systems on the market.
Soft Agent can operate as an entirely software-based system and needs no proprietary switching hardware provided by Amtelco. Soft Agent works equally as well with an Asterisk-based soft switch, a Cisco Unified Call Manager system, an Avaya Aura Contact Center system, and similar switches. Amtelco has call centers utilizing Soft Agent with all of these platforms. Some of the call centers started with Soft Agent, while others migrated from Infinity to Soft Agent.
Prism II provides a powerful and flexible soft-switching solution for the Spectrum System, a system that has a record of service to the telephone answering service industry. Spectrum Prism II® is a modular replacement for the Spectrum Prism platform. The new Prism II is an entirely software-based switch built around Asterisk, a widely used open source framework for building communications solutions.
Prism II provides the option for a fully integrated voice logger as well as support for integrated voice mail. With enhancements to the scheduling Prism II provides a much more flexible approach to managing the scheduling of pre-screening announcements. Prism II has no need for telephony boards, which gives Prism II the ability to increase its call handling capacity without adding hardware. The absence of telephony boards also means lower maintenance costs and improved backup and recovery options.
Spectrum Prism II® gives you:
Increased call handling capacity without adding hardware
Software based solution
Lower maintenance costs
Improved backup and recovery options
Superior audio quality and faster call set-up
Routing flexibility to any outgoing signaling format or device
Powerful call routing features by station, client group or skill level
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