What to do when something isn't working

Try these at-home troubleshooting techniques

Before you schedule a service call, we encourage you to attempt to resolve the problem yourself. Here are some basic ways to troubleshoot your problem. If the problem cannot be resolved, please call our office to schedule an appointment for a service call.

1) Check that the power plug is plugged in. Yes, this sounds common sense, but if you know you didn't unplug the electronic device, you may assume it is plugged in, when in fact a cleaning person, child or other member of the family may have unplugged it. A lot of components have power cords with multiple connection points. It starts with a power cord that is plugged into the wall outlet. That cord plugs into an external power supply. A separate cord from the power supply plugs into the device. Check the entire connection chain.

Click here to read seven more ways to troubleshoot your electronics.

We are aware that the major communications carriers, i.e. Verizon, Comcast, etc. are raising rates and also requiring fully digital services. Please read this article in its entirety before calling your existing carrier or a competitor.

We wrote an article several months ago titled "Cancel Your Cable?" This article addresses deciding between having or not having cable. We will address some other issues below that have consumers questioning their cable services.

The first thing to do when you receive information that you will need something else or an additional charge has been added to your service is to call your carrier. No one likes to call the comm. companies & getting a human being can take a while, but you have the right to review your services with them, find out if there are any options to keep your costs where they are, or even lower them, i.e. bundling, removing channels, etc. When you buy a cell phone, you probably spend hours in the store not selecting the phone, but selecting the service that fits your lifestyle. Why not do the same with your communications carrier.

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