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| Welcome Lee Ann Devine, Our New Database Coordinator  We are pleased to welcome Lee Ann Devine to the RMHI team. She comes to us from Alpha Xi Delta where she was the Foundation Assistant. Lee Ann will be coordinating gift entry, donor recognition and updating guest records. She is looking forward to making an impact on the services we offer our families. Our mission is what attracted her to RMHI. Please introduce yourself when you have the opportunity. |
| Important Information about our Laundry Service at Limestone
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Effective immediately we will be changing our Limestone Street laundry service vendor from United Hospital Services to Morgan Services.
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We will no longer own our linens (towels and sheets) but will be renting them from Morgan. Our current stock of sheets and towels are being bagged and donated to other organizations.
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We are responsible for seeing that all linens are returned by the guests and that we don't use any of the Morgan linens for other purposes (e.g. cleaning rags, etc). Important: We will be charged a fee to replace lost items.
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Linens will not be pre-packaged so we (or service groups when available) will prepare the twin and queen packets following the weekly delivery every Tuesday. The linens are shelved in stacks in the basement by type: bath towels, queen fitted, etc. Once packaged, the sets will be used to stock the upstairs linen closet.
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There is about a two week transition period when we will be discarding RMH owned dirty linens returned by guests at check out and restocking the room with the Morgan linens. Please check with the Manager on Duty when you report for your shift over the next few weeks to be sure you are familiar with this transition process. (It is important that we do not get our House linens mixed in with the Morgan linens.)
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The new bins for dirty laundry under the chute in our basement are smaller than what we are used to and will need to be checked every shift to make sure they are not overflowing. When the bin is full, the bag of dirty linens should be pulled and placed in the large doublewide Morgan bin for pick-up.
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| Operations Update - Limestone
- When a guest receives mail (or a package), continue to file the mail in the accordion file folder. Call the guest room to notify them AND place one of the newly created "You Have Mail" magnets (created by Guest Services Volunteer Lori Ball) on the "IN" position on the in out board. Once they have claimed their mail, place the magnet back at the bottom of the board for future use.
- It is very important to obtain vehicle descriptions when registering a new guest and handing out parking tags. This information is helpful should someone leave their lights on or a questionable car is parked in the lot.
- Please make sure that anyone staying in the room is noted on the registration card. This includes both children and adults.
- Just a reminder that the maximum occupancy for each room is four people. If a family has more than four people, please check with the manager on duty for an exception, prior to accepting the referral or checking in the family.
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| Riley News from Rhonda
The checkered race flags were waving in May, and in July we'll see red, white and blue, thanks to our holiday decorator and Guest Services Supervisor Mike Rhinaman. Also in place is a new, large volunteer bulletin board in the front pantry.
For five weeks this summer we have six teens from the Riley Hospital volunteer program volunteering with us at the RMH-Riley. Please welcome Kelsey, Emily, Rachel, Alyah, Claudia and Justin. A few reminders:
- We now have a portable phone for use when making up guest rooms so you won't have to miss any incoming calls. The phone is kept in the office.
- As you complete the yellow registration cards, please continue to write the email address of each guest at the top. Also, when the information is completed on the cards with a checkmark in the corner, do not file them in the drawer. Instead, rubber band them together and place them in the top drawer. At the end of the day we will have an accurate daily count of those who have registered.
- For those who volunteer on Monday and Thursday evenings, make sure that the fresh linens are replenished in the working cabinets in preparation for our twice weekly linen delivery.
- Now that the courtyard is open, the tables need to be wiped off for the guests before each meal.
- The refinished reception desk is back in place and looks impressive. In order to keep it that way, please remember to use a coaster for your beverages. If anyone has coasters to donate, we will gladly take them!
Our volunteers offer such a wonderful gift of hospitality to all who come through our doors. Whether it is with a smile, a Kleenex to wipe a tear, providing a meal or a hug, a clean welcoming room, or a moment to listen, you are appreciated far more than you know. Daily, I overhear comments about the difference our volunteers make in so many lives. On a personal note, since my arrival in April I have been grateful for the wonderful welcome you have offered me as the new Guest Services Manager. I am so excited to be on the Ronald McDonald House team. As always, if you know someone who is interested in volunteering please have them contact Mary Friend or send Mary their contact information. Please remember to let us know if you are unable to make a shift, or would like to volunteer additional shifts. I can be reached at [email protected] or or at (317) 944-2269 and Mary Friend can be reached at [email protected] or at (317) 267-0605, ext. 225. |
| Mission Moment This month's mission moments come from comments we received from families we served with our new C3 (Care, Comfort and Coffee) Cart. One dad said "You are lifesavers!!!!" When the coffee cart volunteer replied "I understand! Coffee is a lifesaver in the morning." He then said "NO I mean it. The Ronald McDonald House and all of you are lifesavers. We couldn't be here without you. I didn't know what I was going to do". One mom was absolutely ecstatic about the toothbrush she received from the goodie bags we gave out. She explained that her family arrived at Riley Hospital in the middle of the night and said after coffee and brushing her teeth she'd be feeling human again. |
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| Look Who Was Caught Rolling Out The Red Carpet 
Mary Friend, Volunteer Resources Manager, caught Marie Shea demonstrating professionalism, friendliness, compassion, cooperation, communication and teamwork. Mary wrote; "I was working with Marie on one of her C3: Care, Comfort and Coffee Cart shifts. I was so impressed with how professional she was as she rounded a patient floor at Riley Hospital offering coffee and RMHI information. With little interruption, she was able to offer coffee to families sitting at their child's bedside, and let them know where we would be, so they could get a cup when they were ready. She rallied the staff to help let families know we were on the floor. And when a family approached us, she first listened to their stories or questions, then invited them to enjoy a cup of coffee and provided them with the necessary information about RMHI. She is a great RMHI ambassador." Thank you, Marie! __________________________________________________________ Congratulations, Marie! Your name was drawn this month in our Red Carpet Award drawing and your Crew's Carwash pass is in the mail. __________________________________________________________ Remember if you catch a volunteer or staff member rolling out the red carpet and demonstrating excellent customer service, please submit a nomination using the attached form listing the criteria. Printed copies of this form are also available in the front office at both Limestone and Riley. Each month, all nominations are eligible for a random drawing for a Crew's Carwash pass. Please click on the following link for a nomination form: Red Carpet Nomination Form |
| Updated Volunteer Schedule Please click on the link below for the updated Volunteer schedules: July Guest Services Volunteer Schedule |
| Happy Birthday! Please join us in celebrating the following RMHI birthdays:
| Cathy Plump Holly Hammer Ralf Reisinger Russell Williams Lisa Glavan Stephan Mitchell Keri Brantley Steve Deal Lori Perry |
7/1 7/2 7/2 7/2 7/3 7/3 7/5 7/5 7/6 |
Tyler Childers Karen Lewandowski Lisa Neice Carla Crock Nancy Iles Mallory McGinnis Claudia Chiffert Labin Roz Webb Matt Alber |
7/8
7/8
7/8 7/11 7/11 7/11 7/12 7/13 7/16 |
Gail Bennett Jennifer Dzwonar Mary Jane Mesmer Zoe Bulick Miranda Stumbo Catherine Stiver Paige Mocek Kevin Barach Tom Marcum |
7/16 7/16 7/16 7/17 7/25 7/28 7/29 7/30 7/30 |
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| Upcoming Events Visit our website or watch for details in future editions of this newsletter. (* Denotes a third-party event where RMHI is the beneficiary of community events organized by individuals, local organizations, schools or businesses.)
| Volunteer Orientation July 14 Pop Tab & Coin Drop July 17 Sporting Clays Shoot & Barbecue September 5 |
Volunteer Recognition September 25 Taste...Journeys to the Wine Regions of Italy November 6 Winter Wonderland Holiday Open House December 1 |
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| Substitute List
Please call these volunteers if you need a substitute.
Limestone
- Lori Ball: (317) 371-9150 (Not available on Tues., Wed. or Thurs.)
- Jennifer Cannady: [email protected] (Weekend only)
- Craig Ito: [email protected] (Weekdays 9 a.m. - 12 noon)
- Rega Kowalski: (317) 241-1566
- Mercedes Roots: (317) 356-9002 (Afternoons)
- Paula Swift: (317) 797-1398 (3:30-9:30 p.m. and Weekends)
- Marge Vogel: [email protected]
- David Wilkerson: (317) 294-4948 (Weekdays 9 a.m. - 12 noon)
Riley
- Eddy Lux: (317) 250-7953 (Weekday Evenings)
- Michael Rhinaman: (317) 258-4688 (Weekday Evenings)
If you would like to add your name to this list, please contact Mary Friend at [email protected] or at (317) 267-0605, ext. 225. Please remember to notify the manager on duty for last minute shift cancellations, and if you know your conflict in advance, notify Mary Friend. Also let us know if you are able to find a substitute so we can update the schedule. Be sure to notify Mary or the manager on duty directly rather than through your shift mates. Thank you! |
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Thank you Marion County Master Gardeners and RMHI volunteers Cathy Plump, Stephen Luedeman and Carolyn McMahon for planting the beautiful dogwood trees and hydrangeas framing the main entrance at our Limestone Street location. They are wonderful additions to the House!
