TransForm would like to thank member hospitals for recognizing employees who go the extra mile. If you would like to nominate an employee who exceeds your expectations, please submit a nomination.
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JEFF SHORTT
SUPPORT ANALYST
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 Jeff received a Going the Extra Mile nomination from employees at Bluewater Health. He was nominated for going above and beyond when providing IT services to employees at the hospital. He was described as being very prompt, friendly and personable.
"Jeff always goes above and beyond. He always has a solution to any issue we have. If he cannot repair it himself, he contacts the correct person to the complete the repair."
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STEVE FELTZ
TECHNICAL ANALYST
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Steve recently received special thanks and recognition from employees at Hôtel-Dieu Grace Healthcare for helping set-up a new employee and installing updates on computers. Employees described him as patient, helpful and someone who always has a smile on his face.
"Steve has been very helpful in setting up everything I need to do my job. He never complains and is a STAR in my books."
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MEET MAZEN JOUKHADAR, TRANSFORM'S NEW CHIEF INFORMATION TECHNOLOGY AND SECURITY OFFICER
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Mazen Joukhadar joined TransForm's senior leadership team as chief information technology and security officer in November 2015.
He is a past partner with Accenture, a global management and IT consulting company where he led a division of over 80 employees in North America and was accountable for 1000 employees internationally. He has also worked across several industries, including public health and insurance sectors.
In his role, Maz oversees the IT/IM portfolio, with a focus on service excellence, improving operational effectivesness and developing a road map for TransForm's future operating model in support of the Erie St. Clair regional Hospital Information System (HIS) strategy.
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What is Connecting South West Ontario?
Connecting South West Ontario (cSWO) is a regional ehealth program, funded by eHealth Ontario, and developed in partnership with the four Local Health Integration Networks (LHINs) of south west Ontario (SWO) and local health service providers.
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ARE YOU SEARCHING FOR FORMS TRAINING INFO OR CONTACTS?
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Check out TransForm's website
for the latest forms, Virtuo MIS training dates, important memos and communiqués and key TransForm contacts.
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Resolutions, Goals and Habits
Only 8% of New Year's resolutions are realized. It's a disturbing statistic, and one that remains front-of-mind for me as TransForm launches into 2016 with a focus on service excellence. Why do 92% of people fail to achieve their goals?
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TransForm continues to support member hospitals with planning for a regional Hospital Information System (HIS). The continued planning and due diligence comes as hospitals wait on the release of the provincial HIS replacement strategy via eHealth 2.0.
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WINTER 2016 COHORT OF THE EXECUTIVE PROGRAM IN HEALTH SYSTEM INNOVATION
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Fellows took part in the first session of the Executive Program in Health System Innovation at the Retro Suites in Chatham on January 25th & 26th. The program is hosted by TransForm in partnership with the Erie St. Clair Local Health Integration Network (ESC LHIN) and the World Health Innovation Network (WIN).
The 15 fellows represent four innovative projects with focuses on patient referrals, required diagnostic tests and staff training. The fellows enrolled in the winter session come from various health organizations including Bluewater Health, Chatham-Kent Health Alliance, Erie St. Clair Community Care Access Centre (CCAC), Assisted Living Southwestern Ontario, Chatham-Kent Community Health Centres, Erie St. Clair LHIN, Tilbury Manor Long Term Care Home and TransForm.
The program also included an alumni dinner event, that provided a chance for past program participants to connect with new fellows and reconnect with their alumni. It was also an opportunity for the past fellows to provide an update on the progress of their projects and also discuss how the training program has helped reframe their thinking on innovation within the health system.
For more information on the Executive Program in Health System Innovation, please visit the following link:
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DASHBOARDS IDENTIFY INDICATORS FOR IMPROVEMENT
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Last year, TransForm launched the next evolution of performance indicators to its member hospitals. Seventeen (17) indicators have been fleshed out for each member hospital as well as across all member hospitals to provide a regional view of hospital performance. From the fulsome list of indicators, TransForm identified three indicators that have been prioritized for improvement.
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TRANSFORM COMMITS TO SERVICE EXCELLENCE
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Since launching its service excellence philosophy last year, TransForm has remained committed to providing the best customer service possible to its members. As an extension of the philosophy,
"Your Experience. Our Commitment."
all TransForm employees participated in service excellence training in the fall. The training helped employees incorporate the philosophy and its four standards of
communication, accountability, responsiveness and professionalism and solution delivery
into daily operations. Employees will now begin developing their own service commitments and goals.
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SUPPLY CHAIN INITIATIVES REDUCE COSTS
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TransForm supply chain team has been working collaboratively with member hospitals to find new supply savings. Two new initiatives are proving to be successful in reducing costs and keeping member hospitals informed.
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REGIONAL CLINICAL VIEWER GETS THUMBS UP AS ADOPTION NUMBERS GROW
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A Sarnia-area urologist who signed on to the cSWO Program's Regional Clinical Viewer, ClinicalConnect™ for the first time last fall has nothing but praise for the online portal that gives him access to the records he needs in record time.
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