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FREE WORKSHOP
Sponsored by Kirkland & Ellis LLP
Customer Service
Customer Service is a just a softer term for "Sales". Good Customer Service practices may seem obvious but great Customer Service has to be a deliberate strategy executed by all levels of staff. We will review everyday customer interactions with a new perspective. Each customer phone call, memo, email and in-person meeting must be considered a challenge. Specifically, how can this communication become an opportunity?
1. Puts a spotlight on Customer Service to raise awareness, generate enthusiasm and develop techniques to deliver great Customer Service.
2. Places responsibility and accountability for the Customer Service process.
3. Identifies specific behaviors that can escalate Customer Service.
4. Offers components of a Customer Service Strategy relative to your business.
5. Reviews ideas to formulate specific plans to implement and monitor a Customer
Service Strategy.
Class attendees will review their existing and/or projected business processes, procedures and policies. They will ask themselves if they were the customer would they be happy with the way this company does business. They will then use this information as a starting point to contemplate a realistic yet practical customer service strategy that could be easily implemented and monitored.
Presenter:
Peggy Pisani
is the founder and CEO of Customers Are Everything.
She has more than 20 years experience as a manager, recruiter, and customer service professional with an especially strong business background in both high-level corporate America and small-business private enterprise. As such, she is uniquely qualified to deliver the kind of customer relationship management training that companies need to develop an edge over the competition.
When: Monday, February 8, 2016
Where: SCORE Chicago 500 W. Madison St., suite 1150 Chicago, Il 60661 - Phone 312 353 4540
Time:
2:00 PM to 5:00 PM
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