Winter Cycle Intent to Apply
due November 15
 It you want to learn to ride a bike, don't spend weeks reading the manual and planning your route. Hop on and pedal!
Wisconsin, now is the time. Applying for Wisconsin Forward Award assessment and recognition helps your organization improve its performance, no matter where your starting point may be.
 Whether returning as an applicant or just beginning your involvement with the WFA/ Baldrige Excellence Framework, the knowledge and insight you gain will help your organization improve efficiency, engage and satisfy customers, stakeholders and your employees. Think of it as a low cost, high impact consulting service.
Our "steps and stairs" approach can get you started with efficiency and impact.
For a little inspiration, read the American Society for Quality's recent case study on 2014 Baldrige Award recipient St. David's HealthCare.
"Improving a critical performance metric-goal time for ER patients until seen by a doctor-and slashing it by half, is just one example of how St. David's changed its work practices and improved key measures to remain competitive in the market."
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Bring Baldrige to Life
with our free Lunch & Learn Series
How does the Baldrige Excellence Framework really apply to your every day? Here's your opportunity to find out. Dynamic facilitators Walter Jankowski and Brett Remington from Reinvention LLC will be at WCPE headquarters on the third Wednesday of each month as we re-ignite our popular Lunch and Learn series.
You bring nourishment for your body. We'll provide the food for your brain.
These lunch and learn sessions are free and open to the public, but we ask that your register so that we are ready to welcome you. All sessions are held from noon - 1 pm at 2909 Landmark Place, Madison WI 53713. Click here for a flyer of all sessions.
Mark your calendar!
October 21: The 4 Key Measures Every Senior Leader MUST Know
Aligns with Baldrige Categories 1, 4, & 7
Register by October 16
November 18: Excellence Begins with Excel: Using Excel to Analyze and Present Customer Satisfaction Data
Aligns with Baldrige Categories 3, 4, & 7
Register by November 13
December 16: The Best of Lean: Visual Tools for the Holidays
Aligns with Baldrige Category 6 (Wear your best holiday sweater)
Register by December 11
January 20: Personal Productivity - Life Hacks!
Aligns with Baldrige Category 5
Register by January 16
February 17: Customer Focus - Listing & Learning through Social Media: Modern Approaches to Capturing the Voice of the Customer
Aligns with Baldrige Categories 3, 4, & 6
Register by February 12
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| Save the Date! Lean Government will be Nov 13!
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with the Baldrige Program
endorses Manufacturing Day. Introduce your favorite manufacturer to the Excellence Framework!
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Examiner Spotlight:
Tammy Lampro
HSHS Western Division
Tammy Lampro first became involved with Wisconsin Forward Award when she began a career change as a quality engineer.
"I had never heard of the WFA before, but I was going to be neck-deep in categories 4, 6 and 7. It was a whirlwind trying to understand the Criteria, but once the first application was compiled I was hooked. I started to see how it all wove together. I applied to be an examiner the first chance I got."
Tammy first cycle on the WFA Board of Examiners earned her New Examiner of the Year honors in 2013. She has served as a WFA Board of Examiners for three cycles since then.
As Director, Performance Improvement for Sacred Heart Hospital, Eau Claire and St. Joseph's Hospital, Chippewa Falls, Tammy stays active with the Baldrige Excellence framework even in the examiner "off-season."
"I have been a part of writing two single hospital WFA applications. We achieved Excellence Status on the second application. I am currently part of writing a Baldrige application for that hospital and we are also just beginning the process of writing a Challenger application for the Division."
In the next week WFA Examiner application process will open. Tammy has this advice for anyone considering serving as an Examiner:
"Trust the process: Wisconsin Center of Performance Excellence has honed the examiner process over the years. The dialogue (be it in electronic or verbal form) is where the value for the applicant is generated. This is also where the value to the new examiner is, by the way. The seemingly endless discussions about the feedback comments can seem to be just an exercise in futility at first, but these discussions are where the examiner team uncovers nuggets of gold for the applicant. Trust the process."
When she is not evaluating or writing an application, Tammy enjoys riding motorcycle, cooking, canning, hanging out with family and friends, so it's no surprise her favorite app or device is her Kitchen-Aid mixer!
You can follow Tammy on social media. Her twitter handle is @LamproTammy
Thanks for your service, Tammy! Enjoy those bike rides.
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| Invest in the mission of the Wisconsin Center for Performance Excellence. To learn more, click here.
Organizational Members
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