Human Factors Newsletter - The Interpersonal Gap

Volume 16, Issue 2 - Winter 2016

The Interpersonal Gap by Dr. John Wallen

Midway through our 16th year of publication we

return to one of the most useful theories we know. Click above to watch a video presentation and/or

on the link below for print.

The Interpersonal Gap, from "Fight, Flight, Freeze"

Robert P Crosby on the steps taken to improve organization performance !

High performance is possible in any system with the right blend of clear authority and engagement. In this 5 minute video, the second in a series, our founder explores the steps taken to engage work groups.

Key Factors in Engagement

Transform your EQ & Leadership Skills with a Crosby & Associates Tough Stuff™ Workshop

"...the leaders that went through Tough Stuff showed statistically significant improvement in all dimensions of the (employee engagement) survey, but particularly, in how their teams rated them as supervisors."

Valentina Zackrone, Chief HR Officer