Got someone new in the box office who needs to learn how to make a sale in Wintix? Want to brush up on how to add shows, season tickets or create important reports?
Our Help Desk has a New Wintix User Tutorial that covers all the bases.
Please make a habit of checking your credit card logs every day!
Have you ever had an angry patron complain they bought tickets online, but you have no record of their purchase? Maybe their shopping cart timed out and they didn't realize it. Or maybe their internet disconnected briefly. Now you've got an upset person for whom you need to scramble to find seats.
You want to make people happy, and there is one simple thing you can do every day to prevent this situation.
Check your credit card log. Every day.
If you get a receipt in Authorize.net, but you get no receipt from Webtix, that is a red flag for you to check the credit card log both in Authorize.net's website and in Wintix. You can catch these incidents immediately and respond proactively.
Recently, one of our customers was having trouble emailing from Wintix. After a bit of investigation, we discovered their computer had a virus that was wreaking havoc over the whole system. They needed to have it cleaned out professionally or get a new computer.
Unfortunately, viruses are part of our lives.
There are a number of ways to eliminate the threat (install NoScript, use a different computer for banking, don't go to "those" kind of sites, do not open email that is unexpected, do not click on clickbait, and so on). The problem is that we do not like those kinds of restrictions. We like the freedom.
Got someone new in the box office who needs to learn how to make a sale in Wintix? Want to brush up on how to add shows, season tickets or create important reports?
they bought tickets online, but you have no record of their purchase? Maybe their shopping cart timed out and they didn't realize it. Or maybe their internet disconnected briefly. Now you've got an upset person for whom you need to scramble to find seats.
Recently, one of our customers was having trouble emailing from Wintix. After a bit of investigation, we discovered their computer had a virus that was wreaking havoc over the whole system. They needed to have it cleaned out professionally or get a new computer.