ONE MANUAL COMMUNICATIONS PAGE
For easier retrieval of specific messages from previously published BCPS One Highlights, the Communications Page of the BCPS One Manual has been updated to include topic summaries of each communication.

GRANTING ACCESS TO 
LONG TERM SUBSTITUTES
In order to ensure that instruction continues when a teacher is out on leave, long term substitutes can access BCPS One. Daily substitutes do not have access at this time. Listed below are the steps required to grant access to long term substitutes.
  • The principal notifies Human Resources (HR) they have hired a long term substitute and the principal processes the appropriate paperwork requesting a network ID and password to be set up.
  • HR/Payroll updates the pay rate to reflect that the substitute has been placed into a long term position.
  • The principal e-mails [email protected].  This will ensure the long term substitute is added to the STARS user list, STARS faculty list and SILK (secondary only) teacher list.
  • The appropriate staff schedules classes to the substitute in STARS/SILK.
  • Long term substitutes will have access to BCPS One as part of the roster process in the evening feed from STARS. They will see those classes listed under their name.

BCPS ONE SUPPORT AND
SUGGESTIONS FOR ENHANCEMENTS
The BCPS One support model has been modified for the 2015-2016 school year. Staff should seek assistance first from either their STAT teacher or by referencing the One Manual . To escalate an inquiry, users should submit an Online Support Request Form . Lastly, users have the option to further escalate the matter by calling 443-809-7846.

As of Friday, August 28, 2015, the Online Support Request Form will replace the [email protected] email address which will be deactivated. The support form should also be used to submit suggestions for enhancements.

BCPS One
Support Steps
Step 1 -
In School Support
Step 2 -
Online Support Request Form
Step 3 -
Phone Support
Consult your STAT teacher as the in-school support specialist for the Learning Management System (LMS).

Reference the One Manual		 Request online support by submitting an electronic form here. Note: Users must be logged into BCPS One to submit an Online Support Request Form. 

If users are unable to login to BCPS One, requests for support should be submitted to 
[email protected]. 

 Request phone support by calling 443-809-7846. Calls are taken between the hours of 7:30 a.m. and 4:30 p.m.
     
Baltimore County Public Schools
6901 N. Charles Street 
Towson, Maryland 21204

Creating a culture of deliberate excellence. 
    
Have a question about BCPS One?