How to Find and Train Technicians
By Paul Mac Donald, USA Executive Director
It's a critical question in most industries today: how do you find skilled and well-trained employees? The unemployment rate continues to fall as the demand for talented individuals rises. In the appliance repair business it's an especially important issue, as technology evolves and becomes more complex, the demand heats us for technicians who are fluent in the latest product iterations. As I've written in the past, service businesses are judged by the quality of their employees-their knowledge, their ability to solve problems, and their ability to serve customers with patience and a smile. Getting the right people is key.
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USA RSTI Continues to WOW Attendees
Below is an excerpt from an attendee evaluation at the recent RSTI in Chicago, IL 
Attendee: Jim Carlisle, JC Appliance, Arlington Heights, IL
I'm at the second day of the Chicago RSTI meeting and the surprise of the day is that my tuition to the meeting included a Membership which will enable me to access the technical information we were shown yesterday!
As usual, this session is very interesting and includes badly-needed information as well as the opportunity to talk to fellow technicians about common problems.
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Personal Umbrella Insurance
By Dean Landers, Landers Appliance
Everyone seems to have resigned themselves to the fact that our society has become  "sue first and ask questions later". How utterly sad and disappointing! How did we get to this place and what affect will this have on us as a society? How will we, as business owners protect ourselves from blatant deceit, sleight of hand, and total disregard for integrity in the almighty pursuit of greed from people who "perceive" or "feel" they have been harmed by omission or commission. decade.
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STOP Leaving Money on the Table
By Daniel Beaule, Service 2000
W
ouldn't it be nice to have a few hundred to thousand dollars just by making small changes in your organization that could have a big impact? What if your customers were waiting to give this extra money to you with a smile?
In the book "The Small Big: small changes that spark big influence", the author Steve Martin (not the comedian) discusses triggers to influence people and provides powerful examples on how to influence people with only small changes.
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Vet2Tech Connects 73 Veterans in July and August
In the months of July and August
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Vet2Tech helped 73 veterans connect with field service technician opportunities nationwide. While Vet2Tech has helped 284 veterans thus far in 2015, the momentum continues to build month-by-month and they need your help to do much more.
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Announcing the MST Radio Podcast
Team Samurai's latest offering to the appliance tech community, hosted by Samurai Appliance Repair Man and Mrs. Samurai. We produce an episode a week talking shop about topics that appliance techs and service companies want to hear. We've already done 9 episodes (maybe 10 by the time you read this!) covering topics such as linear compressors, GFCIs and surge suppressors, vinegar vs. rinse aid in dishwashers, HE detergent chemistry, centrifugal switches, NTC vs. PTC, voltage sag vs. voltage drop, single-phase electrical service vs. three-phase service, picking your customers, and dealing with unruly dogs on service calls.
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Jennifer's Warranty Tips & Tricks
By Jennifer Marriott, Mid America Service
Tip # 60 - "In-House Contracts"
Hello USA members, I'm back... I'm sorry for the four-month disappearance from Warranty Tips and Tricks. In August I married my best friend; I'm still smiling!
Along with that came planning a wedding and anyone who has ever been in those shoes probably understands the consumption of time and energy it takes.
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New ISP Only Website for: RFR (Return for Repair)
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CoreCentric Solutions is the industry leader in Return for Repair
- Proud to be celebrating our 20th Anniversary this year
- We are ISO 9001:2008 Certified
- Environmentally friendly: By extending the life of your customer's appliances when parts become NLA by the OEMs
- We have over 5,000 No Longer Available SKUs that we can repair in our RFR program Read More
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8 Tips to Prepare Your Fleet for Winter
An ounce of prevention is better than a pound of cure. Anyone in the service
industry knows that idiom is as true today as when Benjamin Franklin wrote it. How many times have you seen a disaster at a customer's house that could have been avoided if they performed a little preventive maintenance?
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Regional Service Training Programs
The theme of this year's events is "Know More, Make More," a notion that all of us can take to heart, regardless of our industry, role or responsibilities. It's a broad idea, one that encourages us to
"learn ways to be more efficient with our time, more analytical with
our processes, and more profitable in our bottom lines".
Know More, Make More may seem to be easier said than done, but at this years' service training we have gathered some of the best minds in business, marketing, service, sales and much more-to share insights and ideas into how you can make the most of your efforts in your day-to-day work.
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Dacor Celebrates 50 Yrs Manufacturing in California
By www.businesswire.com
LOS ANGELES--(
BUSINESS WIRE
)--Celebrating 50 years as an industry leader, Dacor® continues to manufacture ultra-premium kitchen appliances in California and thrive despite the state's challenging business climate.
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First Horse, Then Cart: Creating a context for growth
QUESTION: Things are improving for my company and I want us to keep growing. I
 want us to build a plan that will generate and sustain success - more customers, more revenue and more profit. Where do I start?
RESPONSE: Avoid the trap of rushing to strategies and tactics. Instead, start by building a context that overarches your business. Make sure that all current and future people working in your company understand that context using the following strategies.
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Business Momentum and Follow Up
Business momentum is a powerful force. Among successful service operations, the positive momentum can easily be attributed to the rhythm of customer transactions. Satisfied customers keep coming back, and they tend to create more business momentum.
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Beta SEO Project
Help USA help you!
We need your help to make you shine!
Your United Servicers Board is working hard to offer more value to it's members such as training (RSTIs, IMS, ASTI), discounts to suppliers etc.
We are building a new project to help showcase your business on a page of our website and drive customers to your website SEO.
Want to help? To participate in the Beta project email us at administration@unitedservicers to participate the test program, include:
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Company name : _______________________
URL of your website_____________________
Your Name____________________________
Email Address : ________________________
We promise to contact you only once regarding the announcement of our new initiative. You won't be spammed
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