Invoice Specifications Changed
Question: I have switched to a new computer, and set up the Adagio group of programs without any difficulty. However, when I printed my first invoice from Adagio Invoices on the new machine, the margins seemed to be changed, even though I am using the same specification as my previous machine's setup.
Answer: The specifications were likely created on a workstation that used the English-US settings in Windows Regional Settings, specifically for the System Locale setting (for language for non-Unicode programs) that can be found on the Administrative tab of the Regional Settings. Your workstation likely is defined with another regional setting, like English-Canada, and the mismatch is causing the difference in margin interpretation for your form printing.
The solution is to change the System Locale for non-unicode programs in Windows to be English-US. Note that you do not have to change your entire Regional Setting to be US, just the System Locale area.
If changing your Windows settings feels a little daunting, this is something we can assist you with.
Importing Deposits
Question: I am wondering if there is a work-around for importing deposits into BankRec so that they show up individually instead of lumped together as one number, with the description included.
For instance, on any given day, I have Cash, Debit, Visa, MC, and Amex deposits, which are deposited into our bank each day (or whenever I close out our Moneris machine).
When I import them into BankRec, it lumps them all together. I can copy (or move) the entries in the batch to multiple batches. However, when I do this, I lose the description once the batches are posted.
The description shows if I do an import with payments, just not with deposits.
Answer: If you are entering the cash receipt in Receivables, the Payment Method controls how the batch is created in BankRec. Credit cards can be batched by day in separate batches, while checks are appended to an open batch awaiting deposit.
Since you want to import a file from Moneris, you are better off importing into Adagio Receivables as a cash batch, and having the posted AR Cash get separated into BankRec batches by payment method. Attempting to import this file directly into BankRec will be way more work.
AP Check Listing
Question: We recently changed banks and set up new GL codes for the new bank accounts. We entered checks into a batch and received a message on most of the checks that did not have a vendor number, saying "Bank code incompatible with vendor's control account set".
How can I fix this?
Answer: There is a setting in the Payables company profile to 'Include bank on Control Account Set', which I believe you have enabled. This option is typically used to enforce payment to a vendor from a specific bank.
You have 2 choices to get past this error:
- Edit the control account set and change the bank code stored there
- Edit the company profile and disable the option to Include Bank with Control Account Set.
If you are running an older version of Adagio Payables, you may not be able to save changes to control account set records due to uncleared posting journals. If this is the case, then you will need to follow route #2 until posting journals are cleared - which is likely at fiscal year end. The current release of Adagio Payables 9.2A does not have this restriction, but I would not suggest installing the upgrade strictly for solving this issue, without appropriate planning.
If you need more specific information about the best resolution, please give us a call.
You can find more tips like this in the Softrak Technical Support Forum at www.softrak.com, by signing into the Client Portal.
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