A weekly newsletter about letting the workplace speak
Issue 42/Volume 2                www.VisualWorkplace.com                  October 21, 2015
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Visual Basics, the first module of Galsworth's complete online training system, Work That Makes Sense (contains over sixty examples).
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Did You Know...

Overall, baseball causes the most eye injuries, followed by basketball, water sports and racquet sports. 

Thought for the Week

In implementing visual order, we ask the most valuable group in the enterprise--value-add associates--to help to improve their own work area and their own work flow by getting the workplace to speak the answer to the where question again and again. The dialogue is between the employee and his/her own work.  

-from Visual Workplace/Visual Thinking by Dr. Gwendolyn Galsworth 

Seeking Inspiration?
Try Visual Thinking Inc.'s new video gallery. Lots of great thoughts and ideas you can use today!
Visual Poem/Puzzle
And the Visual Fail Prize Goes To...
Have you seen a Visual Fail that made you laugh?  Send the image to [email protected],
and we'll put it here and credit you with the funny find!
Visual Radio: 
5S: Early Crimes and Misdemeanors  
Listen to Gwendolyn this 
Thursday at 10am (Pacific) on
 
This Week's Episode
5S: Early Crimes and Misdemeanors
 
When 5S came to our shores from Japan in the early 1980s, its purpose and process seemed simple, straightforward, and useful. Easy-peasy. But implementing 5S turned into an entirely different story. Though many western companies enjoyed remarkable triumphs, others struggled--or quite simply failed. Why? Join us this week as Gwendolyn Galsworth shares her answers. In the process, she draws sharp differences between US and Japanese values. She also names three other culprits: 1) confusions in the English translation; 2) the mistaken notion that 5S was a surefire way to build an engaged workforce; and 3) the decision to use the 5S audit as a key sustainment tool. As Dr. Galsworth points out, that decision pitted a compliance format that required people to adhere to the rules of 5S against the attempt to use the same audit to build creative improvement. The workforce balked. The gap was just too wide for many companies to bridge. 
Listen
 
 
You want me to do what?!

No one tells me to clean up!!
Feature Article
Visual Standards: Seven Points 
by Gwendolyn Galsworth, PhD

My last two articles in The Visual Thinker drew a lot of response. Readers were kind enough to share their thoughts and definitions. Some offered new terms to include in the mix: standardized work and visual standard work. Others noted that they were using visual standards a bit differently than how I described. And yet others pretty much told me that the images of visual standards I included last week were rubbish-in look, feel, and definition. Not surprisingly, I did not agree. What struck me the most in all of this was the utter conviction and sincerity of all the comments.

Clearly, the terms defined in the 1980s have morphed. Innovators that we are, new terms have been added that parse out differences some find subtle and important--and others consider irrelevant. For example, I had dinner tonight with an ex-Toyota practitioner in the UK who stated-with strong authority--that Toyota's term standardized work is synonymous with standard work. According to him, there is no difference. Who am I to argue--especially when I find the exchange itself enlivening and people's willingness to engage, inspiring? To each and every one who shared thoughts and perspectives, I say thank you.

Still, I feel obliged to point out that my purpose in sharing these terms was as a lead-in to discussing why making standards visual does not always increase the likelihood they will be followed.  
Optional Adherence
Enforced Adherence
 
Visual Tricks and Treats
Great signs, clever visual devices, artistic or humorous graffiti. If you find one to share, send the image to [email protected]