A customer said he couldn't print tickets and was
thinking about buying a new printer from us, but a little sleuthing on his part revealed a culprit that didn't have anything to do with the printer or any software problem.
The diabolical deed was caused by someone's snow boots that had been placed on the cable. They leaked salt residue, which corroded the connection. He found it by actually taking the connection apart.
Funny story but with a serious lesson. Many things can affect the performance of your box office computer equipment, but in today's challenging economy, it's important to do a little detective work to determine if something is fixable before incurring a possibly unnecessary expenditure.
We're here to help!Give us a call when you're having problems with your Wintix software or computer equipment - that's one of the advantages of having a service agreement. It could be your computer has lost its connection to the server or - in the case of another one of our customers - the printer cable could be too long and nothing but gobbledegook gets printed on the tickets.
We're happy to sell you new equipment if you need it, but let's see if you really do. It's elementary.
