What is BENS?
The Berkeley Emergency Notification System (BENS) allows the City to call residents to give them critical public safety information. This service is also known as an "outdialer" or a "reverse 911" system and is used for emergency notifications.
Calls from BENS are pre-recorded and the speaker will be very clear that it is an emergency call from the City of Berkeley. If the call is a test of the system, the message will be clear.
One of the essential features of this system is that it allows the City to choose a targeted geographical area to deliver the message.
Is this the same as the University of California Berkeley's WarnMe system?
No. While UC and the City of Berkeley often cooperate on public safety issues, BENS and the WarnMe system are separate. If you have already signed up for WarnMe, you must still sign up separately for BENS.
What does this cost?
The City doesn't charge for the service, so it won't cost you any more than any other phone call or text message would.
I only have a cell phone: What should I do?
You can sign up to receive BENS messages on your cell phone or any other alternate number by clicking here. You can sign up a cell or pager number to receive an SMS, or text, message. These messages are limited to 160 characters, and you may be charged for receiving them. If you provide your email address as well, you will also receive the same message as an email.
You will be asked for your physical address and your cell phone will be connected to that address. We need your address because calls are often made to specific geographic areas such as streets, blocks or neighborhoods. Visit the registration page again to update your address or phone numbers.
Can anyone else get my landline or cell phone number from the BENS system?
The information you submit to the BENS system is kept confidential and would only be disclosed if required by a court of law.
How often will BENS be activated?
BENS is an emergency system and is used infrequently. The City has had this service since 2004. The system is tested annually for emergency exercises. The Berkeley Police Department most recently activated BENS for assistance in locating a lost child.
Will BENS work in an earthquake?
Although the calls are recorded and activated by City of Berkeley staff, the company and the technology are located outside of California, to reduce the chance that the service will be disrupted in a natural disaster. Since it is difficult to predict what infrastructure damage will result from an earthquake, BENS will work as long as the local telephone company exchanges are functional. In an emergency, you should still tune your radio to a news station or 1610 AM for regional public safety information.
Sign up for BENS here!
If you have any concerns or questions about the Berkeley Emergency Notification System, please call the Office of Emergency Services at 981-5605 or email [email protected].
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