Last week I was explaining to someone that meditation is the ability to focus on the space between your thoughts. Your mind will never be blank, the thoughts will continue entering your consciousness, but you can let them pass through as though they were bits of flotsam and jetsam on the river of your consciousness. It's when you focus on the space between the thoughts that you will find a deeper level of consciousness.
How does this apply to business? People use the phrase "active listening" but that doesn't do the concept justice. It's active hearing that makes the difference. It's the ability to hear the silence between words, pregnant with emotion. Your customers also have a river of thoughts passing through their consciousness, and those silences are the emotions connecting their thoughts. You can listen to the words, but when you hear the emotions behind them you will have an opportunity to connect on a much deeper level.
Listening and hearing,
