Transformational patient-centered models emerging post-ACA are designed to succeed with a core of engaged, activated patients, yet enlistment of individuals in chronic care management, telehealth and other health enhancement interventions continues to challenge the healthcare industry.

While more than 60 percent of healthcare organizations report that their patient engagement programs have elevated patient satisfaction, care plan adherence and overall quality metrics, populations with low health literacy or behavioral health conditions are more resistant to efforts to engage them in self-care.

These findings were among the benchmarks identified by an inaugural survey on Patient Engagement by the Healthcare Intelligence Network. The August 2015 survey also determined that 79 percent of respondents are striving to improve patient engagement, employing an arsenal of tactics and e-tools.

Download this HINtelligence report for more data on the top barrier to patient engagement, the role of patient portals in patient engagement, tools used to engage patients and much more. Click here to download the report today.

Customized reports, including benchmark results by industry sector, are available upon request.

This white paper is an excerpt from 2015 Healthcare Benchmarks: Patient Engagement, which documents strategies, program components, successes and challenges of engaging patients and health plan members in self-care from more than 125 organizations responding to the 2015 Patient Engagement survey by the Healthcare Intelligence Network. For more information, click here:
http://store.hin.com/product.asp?itemid=5075.

This 40-page report assembles hundreds of metrics on patient engagement tools, care teams, portal use, clinical hurdles, results and ROI from hospitals, health plans, physician practices and other responding organizations.

Breaking down findings by high-responding industry sectors, this report includes the following data points:

• Prevalence of patient engagement programs;
  
• Methods for identifying patients for engagement efforts;
  
• Use of health IT tools to engage individuals in population health, including remote monitoring, smartphone apps, virtual visits and others;
  
• Employing a portal in patient engagement efforts;
  
• Primary responsibility for patient engagement;
  
• Clinical populations presenting the most significant engagement challenges;
  
• Top barriers to patient engagement, along with strategies for overcoming these barriers;
  
• The most successful engagement tools, process or workflows, in respondents' own words;
  
• Most critical measures of patient engagement success;
  
• Impact of engagement efforts on patient utilization, care quality, Meaningful Use, HEDIS® measures and other metrics;
  
• Effect of engagement programs on care plan adherence, patient satisfaction and patient activation levels;
  
• The complete August 2015 Patient Engagement survey tool;
  
• and much more.