13th March 2015
MARINA BAY SANDS
Cassia Ballroom, Level 3


Time

AGENDA  ITSM Leadership Congress 2015

From

To

08:30 AM

09:00 AM

REGISTRATION

09:00 AM

09:10 AM

Welcome Address
VINAY JAIN
President, itSMF Singapore Chapter

09:10 AM

09:25 AM

Opening Speech by Guest of Honour

DR. CHONG YOKE SIN

Chief Executive Officer

(Integrated Health Information Systems)

09:25 AM

10:15 AM

ITSM for Hosted / Cloud Environments

TOM HECKROTH

Director, Global Data Centres

(Neptune Orient Lines Ltd)

10:15 AM

10:35 AM

MORNING BREAK

10:35 AM

11:25 AM

Service Integration & Management

GOH BOON NAM

Chief, New Initiatives &

Strategic Planning

(UXC-ISS)

IT Has Changed... 

So why hasn't IT Changed!
DAVID PICKERING

Head of Solution Consulting Asia Pacific & Japan

(ServiceNow)

11:25 AM

11:30 AM

* Break for attendees who want to switch over

11:30 AM

12:20 PM

Race Against Time:

Resolve Major Incidents before

they impact the Business

DAVID WALL

Area VP Sales, Asia Pacific Japan

MICHAEL COLLINS

Director, Technical Sales Advisor

(xMatters)

The legalities of cloud - 

From start to finish
MATTHEW HUNTER

Associate

(Olswang Asia LLP)

12:20 PM

01:20 PM

LUNCH BREAK

01:20 PM

02:10 PM

Take the IT out of ITSM

to gain funding

RORY FITZPATRICK

Manager, Asia

(Cloud Sherpas)

How to promote 

Gamification within the business?

SURESH GP

Managing Director & Principal Consultant

(TaUB Solutions)

02:10 PM

02:15 PM

* Break for attendees who want to switch over

02:15 PM

03:10 PM

 

Make Application Management Outsourcing a Win-Win for the Customer & the Provider

BALAJI BHAKTHAVATCHALAM

Client Services Director

(CSC)

Developing Effective 

Stakeholder Relationships

PHILIPPA PENFOLD

Board Member

(Singapore Project Management Institute)

03:10 PM

03:30 PM

AFTERNOON BREAK

03:30 PM

04:10 PM

Leading with Joy and Care to drive results
AVI LIRAN

Chief Joy-Care Officer, Global Speaker Expert on Fun @ Work,

Positive Leadership & Uplifting Values and Culture

(Ha-P.com, Honeycomb SMTM Asia Pte. Ltd.)

04:10 PM

05:00 PM

AXELOS's Journey from Listening to Acting: Global Best Practice in 2015

PETER HEPWORTH

Chief Executive Officer

(AXELOS)

05:00 PM

05:45 PM

Panel Discussion

PETER EDWARDS 

(IBM Systems Middleware ASEAN, ITSM Solutions)

RAMA PRASAD MAMIDI 

(Programme Director, Gemalto)

CHRIS WALKER

(Manager, Solution Consulting, ServiceNow)

BALAJI BHAKTHAVATCHALAM 

(Client Services Director, CSC)

MICHAEL COLLINS 

(Director, Technical Sales Advisor, xMatters)

05:45PM

06:00PM

Closing Address &

Announcement of Lucky Draw Winners
RASHID MOHIUDDIN
Vice President, itSMF Singapore Chapter

END OF CONFERENCE



 

Disclaimer:

All programs and events are subject to change and/or cancellation due to scheduling conflicts, availability of the speakers, low registration and/or circumstances beyond the control of the itSMF Singapore Chapter.