Time |
AGENDA ITSM Leadership Congress 2015 |
From |
To |
08:30 AM |
09:00 AM |
REGISTRATION |
09:00 AM |
09:10 AM |
Welcome Address VINAY JAIN President, itSMF Singapore Chapter |
09:10 AM |
09:25 AM |
Opening Speech by Guest of Honour DR. CHONG YOKE SIN Chief Executive Officer (Integrated Health Information Systems) |
09:25 AM |
10:15 AM |
ITSM for Hosted / Cloud Environments TOM HECKROTH Director, Global Data Centres (Neptune Orient Lines Ltd) |
10:15 AM |
10:35 AM |
MORNING BREAK |
10:35 AM |
11:25 AM |
Service Integration & Management GOH BOON NAM Chief, New Initiatives & Strategic Planning (UXC-ISS) |
IT Has Changed... So why hasn't IT Changed! DAVID PICKERING Head of Solution Consulting Asia Pacific & Japan (ServiceNow) |
11:25 AM |
11:30 AM |
* Break for attendees who want to switch over |
11:30 AM |
12:20 PM |
Race Against Time: Resolve Major Incidents before they impact the Business DAVID WALL Area VP Sales, Asia Pacific Japan MICHAEL COLLINS Director, Technical Sales Advisor (xMatters) |
The legalities of cloud - From start to finish MATTHEW HUNTER Associate (Olswang Asia LLP) |
12:20 PM |
01:20 PM |
LUNCH BREAK |
01:20 PM |
02:10 PM |
Take the IT out of ITSM to gain funding RORY FITZPATRICK Manager, Asia (Cloud Sherpas) |
How to promote Gamification within the business? SURESH GP Managing Director & Principal Consultant (TaUB Solutions) |
02:10 PM |
02:15 PM |
* Break for attendees who want to switch over |
02:15 PM |
03:10 PM |
Make Application Management Outsourcing a Win-Win for the Customer & the Provider BALAJI BHAKTHAVATCHALAM Client Services Director (CSC) |
Developing Effective Stakeholder Relationships PHILIPPA PENFOLD Board Member (Singapore Project Management Institute) |
03:10 PM |
03:30 PM |
AFTERNOON BREAK |
03:30 PM |
04:10 PM |
Leading with Joy and Care to drive results AVI LIRAN Chief Joy-Care Officer, Global Speaker Expert on Fun @ Work, Positive Leadership & Uplifting Values and Culture (Ha-P.com, Honeycomb SMTM Asia Pte. Ltd.) |
04:10 PM |
05:00 PM |
AXELOS's Journey from Listening to Acting: Global Best Practice in 2015 PETER HEPWORTH Chief Executive Officer (AXELOS) |
05:00 PM |
05:45 PM |
Panel Discussion PETER EDWARDS (IBM Systems Middleware ASEAN, ITSM Solutions) RAMA PRASAD MAMIDI (Programme Director, Gemalto) CHRIS WALKER (Manager, Solution Consulting, ServiceNow) BALAJI BHAKTHAVATCHALAM (Client Services Director, CSC) MICHAEL COLLINS (Director, Technical Sales Advisor, xMatters) |
05:45PM |
06:00PM |
Closing Address & Announcement of Lucky Draw Winners RASHID MOHIUDDIN Vice President, itSMF Singapore Chapter |
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END OF CONFERENCE |