|
Ask "The Protocol Lady"
Do you have a protocol question? Just click here and submit your question.
[email protected]
|
September 1 - Libya, Slovakia, Uzbekistan
September 2 - Vietnam
September 3 - San Marino
September 6 - Swaziland
September 7 - Brazil
September 8 - Andorra, Macedonia
September 9 - North Korea, Tajikistan
September 15 - Costa Rica, El Salvador, Guatemala, Honduras, Nicaragua
September 16 - Mexico, Papua New Guinea
September 18 - Chile
September 19 - Saint Kitts & Nevis
September 21 - Armenia, Belize, Malta
September 22 - Mali
September 23 - Saudi Arabia
September 24 - Guinea-Bissau
September 30 - Botswana
|
|
On the Shelf
Cultural Competence in Healthcare: A Practical Guide
Editors: Anne Rundle, Maria Carvalho and Mary Robinson
|
|
It's time to go back to school. Students across the country are returning to schools and universities. Many people are returning to work from vacations. Unfortunately, as they go back there is a high likelihood that they will encounter incivility, according to the annual study Civility in America: A Nationwide Survey, conducted by global public relations firm Weber Shandwick and public affairs firm Powell Tate, in partnership with KRC Research.
This year's study found that 70 percent of Americans believe incivility has reached crisis proportions. Sadly, that perception is based in reality, with a nearly threefold increase in cyber bullying from 2011 to 2013. The same time period also saw an increase in Americans reporting they quit a job because it was an uncivil workplace (20 percent vs. 26 percent). This willingness to quit a job creates a threat to company reputation and imposes extra costs for replacing a workforce.
This is a good time to look at your work environment to see if your office is part of this negative trend. If you find problems, it's never too late to go back to school. Continuing education should be encouraged as part of professional development, and business etiquette or cross-cultural training can help you find solutions. I would like to thank Linda Toyota, president of the Asian Chamber of Commerce, for bringing this research to my attention.
Sonia Garza-Monarchi
Garza Protocol Associates, LLC.
|
|
|
Ask the Protocol Lady:
What is the General Assembly of the United Nations?
According to the official United Nations website, the General Assembly is the main deliberative, policymaking and representative organ of the United Nations. Comprising all 193 members of the United Nations, it provides a unique forum for multilateral discussion of the full spectrum of international issues
The opening of the 68th session is on September 17th.
The United Nations, like many international organizations has its own protocol. For more information, visit its website here.
When I was at the City of Houston's protocol office, this was always a busy time. Although the General Assembly meets in the UN headquarters in New York, the many heads of state who attend often visit other major US cities as part of their program. Houston was usually the beneficiary of several of these visits each fall. For a protocol professional, there are few things as exciting as a head of state visit: working with the U.S. Secret Service, motorcades, advance visits, walk-throughs, hundreds of details to consider. Come late September, watch the news to see who's speaking at the UN, and see if any of the visitors have made it to your city.
The Protocol Lady
|
|
Case Study: Cross-Cultural Awareness and Healthcare Professionals
Like many industries, healthcare today is global. Doctors and nurses are treating patients from many cultures and countries around the world. This sometimes results in culture clash. Garza Protocol Associates helps our clients in the healthcare field serve their diverse patient populationS by providing cross-cultural awareness training and targeted recommendations on specific issues.
While healthcare professionals cannot accommodate all requests international patients might make, such as wanting only members of the same sex to treat them, I have been impressed by the willingness of many to work with patients and their families to make them as comfortable as possible under often difficult circumstances. They are in turn reaping the benefits of improved patient outcomes and satisfaction, and growth of their business.
GPA provides education about protocol, cross-cultural understanding, business etiquette, global event and visit management, and more. Let us tailor a presentation or training program to meet your needs, whether in the health, legal, sales, or other professions.
|
|
Garza Protocol Associates, LLC helps clients build profitable relationships, coordinates productive international visits, and manages successful events and trade missions, while avoiding costly cross-cultural misunderstandings.  |
|
Cross-Cultural Corner:
While there are established protocols for greetings among people and among leaders, this Pope has shown that he does things differently. I believe it's important to remember that protocol is not static, things change, and often we don't know the whole story when we see someone doing something unexpected. In protocol, one thing we always recommend is to give people the benefit of the doubt and not judge.
|
|
|
